Consumers and clients believe customer service has become increasingly bad, yet most businesses believe their customer service is above average. Lawyers are certainly not exempt from this. However, in the age of Twitter, Facebook, and smartphones, unhappy customers are able to share their bad experiences to hundreds, thousands, even millions of people in real-time. So... more »
Managing your law practice can be challenging. It’s important to bone-up on best practices regarding not only your cases but marketing, time management, attracting clients, and all the things–outside of your client responsibilities–that you need to do. The Un-Billable Hour is a law practice advisory podcast.
More Un-Billable Hour Episodes:
Most lawyers are technicians; they want to provide legal services but cringe at the... more »
Many lawyers believe they are not benefiting from the time and money spent on... more »
Many lawyers are hesitant to regularly look at their finances. In addition to the... more »
While identifying a client base, deciding on office space, and making countless other decisions,... more »