Consumers and clients believe customer service has become increasingly bad, yet most businesses believe their customer service is above average. Lawyers are certainly not exempt from this. However, in the age of Twitter, Facebook, and smartphones, unhappy customers are able to share their bad experiences to hundreds, thousands, even millions of people in real-time. So...
The Un-Billable Hour
Peter Shankman is an author, consultant, and entrepreneur with several multimillion dollar companies. He speaks to companies all around...
Christopher T. Anderson has authored numerous articles and speaks on a wide range of topics, including law firm management,...
Best practices regarding your marketing, time management, and all the things outside of your client responsibilities.
Entrepreneur Jaclyn Foster compares contract versus full-time paralegal services from cost to efficiency and battling turnover.
Success coach Ken Hardison shares what it takes to assemble an A-team for a lucrative and satisfying law practice.
Do lawyers need more client leads? Legal marketing expert Kara Prior has an answer you might not expect.
How business development relates to marketing, sales and client acquisition for lawyers.
How to embrace your role as the CEO, from developing a plan and first hires to keeping control of the roles you enjoy most.
Tracers President Erik Pickering offers a five-part strategy to thrive post-pandemic and shares how data research can make or break a case.