Consumers and clients believe customer service has become increasingly bad, yet most businesses believe their customer service is above average. Lawyers are certainly not exempt from this. However, in the age of Twitter, Facebook, and smartphones, unhappy customers are able to share their bad experiences to hundreds, thousands, even millions of people in real-time. So...
The Un-Billable Hour
Peter Shankman is an author, consultant, and entrepreneur with several multimillion dollar companies. He speaks to companies all around...
Christopher T. Anderson has authored numerous articles and speaks on a wide range of topics, including law firm management,...
Best practices regarding your marketing, time management, and all the things outside of your client responsibilities.
Guest Ali Katz is driven to help lawyers rediscover their passion, reclaim their lives, and reinvent their client relationships.
Nexa CEO Jeff Mosler shares how law firms leverage outsourced services to scale up and be better.
Guest Mark Rockwell shares the five biggest mistakes most firms make every day.
Client acquisition is a law firm’s lifeblood. Learn to turn prospect consultations into real, billable hours.
Former football coach Ben Murphy reveals the keys to successful talent management, especially in hybrid work cultures.
Giugi Carminati reveals the lawyer traits that show lawyers desperately need legal project management, yet still resist.