Consumers and clients believe customer service has become increasingly bad, yet most businesses believe their customer service is above average. Lawyers are certainly not exempt from this. However, in the age of Twitter, Facebook, and smartphones, unhappy customers are able to share their bad experiences to hundreds, thousands, even millions of people in real-time. So...
The Un-Billable Hour
Peter Shankman is an author, consultant, and entrepreneur with several multimillion dollar companies. He speaks to companies all around...
Christopher T. Anderson has authored numerous articles and speaks on a wide range of topics, including law firm management,...
Best practices regarding your marketing, time management, and all the things outside of your client responsibilities.
Client acquisition is a law firm’s lifeblood. Learn to turn prospect consultations into real, billable hours.
Former football coach Ben Murphy reveals the keys to successful talent management, especially in hybrid work cultures.
Giugi Carminati reveals the lawyer traits that show lawyers desperately need legal project management, yet still resist.
Entrepreneur Jaclyn Foster compares contract versus full-time paralegal services from cost to efficiency and battling turnover.
Success coach Ken Hardison shares what it takes to assemble an A-team for a lucrative and satisfying law practice.
Do lawyers need more client leads? Legal marketing expert Kara Prior has an answer you might not expect.