Peter Shankman

Peter Shankman

Peter Shankman is an author, consultant, and entrepreneur with several multimillion dollar companies. He speaks to companies all around the world about how to provide amazing customer service, and how to take advantage of the social conversation economy that he believes will be driving the global commerce engine over the next 100 years. Peter has worked with 100s of companies and well-known brands, as well as many smaller companies around the world. His newest book is Zombie Loyalists: Using Great Service to Create Rabid Fans.

Guest Appearances
November 25, 2014
Lawyers, Turn Your Clients into Fanatics

Consumers and clients believe customer service has become increasingly bad, yet most businesses believe their customer service is above average. Lawyers are certainly not exempt from this. However, in the age of Twitter, Facebook, and smartphones, unhappy customers are able to share their bad experiences to hundreds, thousands, even millions of people in real-time. So...