Mark Britton, founder of Avvo, talks about what it means to be a demand-driven organization and why more lawyers should invest in client feedback.
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Mark is the founder and former CEO of Avvo (www.avvo.com), the world’s largest community for legal guidance and services....
Christopher T. Anderson has authored numerous articles and speaks on a wide range of topics, including law firm management,...
It’s sometimes hard to see your law firm as a business, especially one driven by the customer, but the success of companies like Avvo has shown that using demand-driven tactics can sometimes be what allows a business to thrive. In this On the Road report from the 2017 Clio Cloud conference, host Chris Anderson talks to Mark Britton, founder of Avvo, about what it means to be a demand-driven organization and why more lawyers should invest in client feedback. Mark gives his tips on the best way to communicate with clients and questions you can ask them to get truly honest, valuable information.
Mark Britton is the founder, CEO, and President of Avvo, an online legal forum and directory.
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| Published: | September 27, 2017 |
| Podcast: | On the Road |
| Category: | Best Legal Practices |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Lawyer and speaker Mitch Jackson explains how building meaningful relationships builds trust and leads to referrals and increased business.
Tom West shares the importance of using online payment systems in law firms to keep pace with the increasing virtualization of the practice of...
Legal Innovators CEO Bryan Parker shares why it’s important to make diversity and inclusion a business imperative rather than a nice-to-have.
Paula Davis-Laack shares tips for helping law firm teams communicate well and to develop a culture of resilience.
Mike Whelan shares tips on how to think through problems in your law firm and create purpose-driven solutions.
Clio’s COO shares the three things law firms did to succeed during the pandemic, making 40% more revenue per lawyer than their competitors.
