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Featured Guests
Jack Newton

Jack Newton is the founder of Clio, one of the pioneers of cloud-based practice management. Jack has spearheaded efforts...

Mary Juetten

Mary Juetten is the principal attorney at Juetten Law and is Of Counsel to Nimbus Legal. She also writes,...

Patrick Palace

Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights and social...

Your Host
Keri Norris

Keri is the Senior Vice President for Regulatory Affairs and the Chief Legal Officer at Legal Shield. Keri joined...

Episode Notes

Undoubtedly, no lawyer wants a client to be dissatisfied with their legal services, but innovative thinkers see this all too common scenario as an opportunity for growth. From Elevate 2019 in Denver, On The Road host Keri Norris talks to Jack Newton, Mary Juetten, and Patrick Palace about their insights into how data, processes, and KPIs can help law firms drive growth and productivity. Referencing findings from the Clio Legal Trends Report, they discuss the common gaps seen in lawyer/client expectations for legal services and offer strategies for more effective service delivery. Through the measurement of KPIs, firms see what actionable steps can be taken to make positive changes in daily operations and client relationships. They go on to talk about ways firms can use technology for measuring data and end with their predictions for what changes they foresee in legal industry service delivery.

Jack Newton is the founder of Clio, one of the pioneers of cloud-based practice management.

Mary Juetten is the principal attorney at Juetten Law and is of counsel to Nimbus Legal.

Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights and social security matters.

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Episode Details
Published: June 24, 2019
Podcast: On the Road
Category: Best Legal Practices , Legal Technology
Podcast
On the Road
On the Road

Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.

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