Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds...
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Mark is the founder and former CEO of Avvo (www.avvo.com), the world’s largest community for legal guidance and services....
Bob Ambrogi is a lawyer, legal journalist, and the publisher and editor-in-chief of LexBlog.com. A former co-host of Lawyer...
Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.
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| Published: | October 22, 2014 |
| Podcast: | On the Road |
| Category: | Best Legal Practices , Legal Support , Legal Technology , Practice Management |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Sharon Nelson and Lincoln Mead discuss both current and potential impacts of deepfakes on legal practice.
Jess Birken, Ben Sessions, Gyi Tsakalakis, and Erin Gerstenzang discuss the format of the new Un-Track for Doers at this year’s TECHSHOW.
Brett Burney and Paul Unger share app tips for mobile legal practice.
Mary Shen O’Carroll shares highlights from her keynote address focused on shifts in the legal economy.
Honorees Matt Homann, Pegeen Turner, Colin Lachance, and Sofia Lingos share responses to the topics chosen for their luncheon table talks.
Warren Agin and Benjamin Alarie offer highlights from their presentation at TECHSHOW 2020.
