Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds...
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On the Road |
Mark Britton is the founder, CEO, and President of Avvo, an online legal forum and directory. Additionally, he serves...
Bob Ambrogi is the only person to have held top editorial positions at both National Law Journal and Lawyers Weekly...
Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.
| Published: | October 22, 2014 |
| Podcast: | On the Road |
| Category: | Best Legal Practices , Legal Support , Legal Technology , Practice Management |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Jim Lambe and Janet Hong talk about what makes jury selection a crucial part of the trial process and how attorneys can efficiently handle...
Suma Peesapati, Jennifer Novak, and Jon Rohrer talk about the CLA’s Environmental Law Section and enforcement issues that non-environmental lawyers should pay attention to....
Neil Wertlieb talks about imminent changes to the California Rules of Professional Conduct.
Shirin Forootan and Tamara Freeze share the top things companies should do in order to avoid employment lawsuits.
Erin Gerstenzang and Megan Zavieh talk about how lawyers can use Twitter and other forms of social media the right way.
Michael Iseri talks about the change of cyber security and how law firms can be more safe with their data and client data.