Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds...
|
|
On the Road |
Mark Britton is the founder, CEO, and President of Avvo, an online legal forum and directory. Additionally, he serves...
Bob Ambrogi is the only person to have held top editorial positions at both National Law Journal and Lawyers Weekly...
Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.
| Published: | October 22, 2014 |
| Podcast: | On the Road |
| Category: | Best Legal Practices , Legal Support , Legal Technology , Practice Management |
|
|
On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Nita Sanger talks about how Wolters Kluwer is using blockchain technology to address client pain points.
Brad Clements and Peter Buck talk about NetDocuments and how it uses blockchain technology.
Stevie Ghiassi talks about what blockchain technology has made possible for Legaler, an Australian legal tech company.
Elizabeth White and Edgar Radjabli talk about the ways their company, The White Company, is combating negative ideas about blockchain by creating a cryptocurrency...
Jeff Joseph talks about why the SDCBA focuses on technology and why innovation should matter to all lawyers.
Adriana Linares talks about her new position and how she will serve members who want to better understand technology.