Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds...
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Mark Britton is the founder, CEO, and President of Avvo, an online legal forum and directory. Additionally, he serves...
Bob Ambrogi is the only person to have held top editorial positions at both National Law Journal and Lawyers Weekly...
Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.
| Published: | October 22, 2014 |
| Podcast: | On the Road |
| Category: | Best Legal Practices , Legal Support , Legal Technology , Practice Management |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Jess Birken and Gyi Tsakalakis talk about how to master Google Adwords for your law firm.
Brett Burney, Ben Schorr, Daniel Siegel, David Ries, Dennis Kennedy, and Ashley Alfirevic talk about how lawyers can use computer technology to help improve...
Betsy Ziegler talks about her keynote addressing how advancements in technology will shape the legal industry in years to come.
Brett Burney and Jeffrey Richardson talk about their top tips for lawyers on iOS, apps, and gear.
Basha Rubin and Emily Wajert talk about classification issues for gig economy employers and how laws are changing.
Bob Ambrogi and Nerino Petro discuss what the most useful add-ins for Microsoft Word and Outlook are for the areas of security, productivity, and...