Featured Guest
Mark Britton

Mark Britton is the founder, CEO, and President of Avvo, an online legal forum and directory.  Additionally, he serves...

Your Host
Bob Ambrogi

Bob Ambrogi is the only person to have held top editorial positions at both National Law Journal and Lawyers Weekly...

Episode Notes

Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.

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Episode Details
Published: October 22, 2014
Podcast: On the Road
Category: Best Legal Practices , Legal Support , Legal Technology , Practice Management
Podcast
On the Road
On the Road

Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.

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