Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds...
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Mark is the founder and former CEO of Avvo (www.avvo.com), the world’s largest community for legal guidance and services....
Bob Ambrogi is a lawyer, legal journalist, and the publisher and editor-in-chief of LexBlog.com. A former co-host of Lawyer...
Lawyer 2 Lawyer host Bob Ambrogi interviews Mark Britton about customer service and a law firm at the 2014 Clio Cloud Conference. Although lawyers are best at being legal technicians, Britton explains, they need to listen to their clients, ask for feedback, and create fantastic interactions. Providing a great experience builds client confidence and feeds word of mouth marketing. Mark Britton is the founder and CEO of Avvo, a member of the board for Orbitz Worldwide, and a member of the board of regents for Gonzaga University.
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| Published: | October 22, 2014 |
| Podcast: | On the Road |
| Category: | Best Legal Practices , Legal Support , Legal Technology , Practice Management |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Ivan Hemmans and Brooke Moore offer seven bonus tech tips following their 60 in 60 appearances at ABA Techshow.
Learn why law practice management expert Laura Keeler thinks firms should rethink office spaces rather than return to business as usual.
TECHSHOW co-chairs Allan Mackenzie and Roberta Tepper discuss the process of moving the 2021 conference to an entirely virtual format.
Damien Riehl demystifies AI applications in law firms and explains its potential for helping lawyers make better business decisions.
Forget ads on billboards, buses, and in the Yellow Pages. Building a law practice today requires a new approach.
In its fifth year, the Startup Alley Pitch Competition showcased a new group of 15 emerging companies in the legal tech market.
