Six Reasons WandaVision is Super Cool, 5-Star Customer Service Tips, and the Rump Roast: “Defining” Moments

Episode Notes

Transcript

The Legal Toolkit

Six Reasons WandaVision is Super Cool, 5-Star Customer Service Tips, and the Rump Roast Defining Moments

02/09/21

 

[Music]

 

Intro: It’s the Legal Toolkit with Jared Correia. With guest John Strohmeyer, a round of defining moments and the entire cast of Game of Thrones drops by to say hi. Not just the stars, everyone even the extras but first your host Jared Correia.

 

[Music]

 

Jared Correia: Hello friends and welcome back to the Legal Toolkit Podcast. My name is Jared Correia and because Ken Ober was unavailable I’m your host. I’m the CEO of Red Cave Law Firm Consulting, a business management consulting service for attorneys. Find us online at www.redcavelegal.com. I’m the CEO of Gideon Software Inc., we build chat bots so law firms can convert more leads. You can find out more about Gideon at www.gideon.legal. Before we get rolling, I’d like to take a moment as I always do to thank my mom for listening to every episode thanks, mom, hi, I’d also like to thank our sponsors they’re the reason you’re listening to this show right now.

 

Clio’s cloud-based practice management software makes it easy to manage your law firm from intake to invoice. Try it for free at clio.com, that’s clio.com. We would like to thank Alert Communications for sponsoring this podcast, if any law firm is looking for call intake or retainer services available 24/7-365, just call 866-827-5568. Scorpion is the leading provider of marketing solutions for the legal industry with nearly 20 years of experience serving attorneys Scorpion can help grow your practice, learn more at scorpionlegal.com. Abby Connect has delivered premium live receptionist and answering services to lawyers since 2006. You can try them out for free at abbeyconnect.com. Timesolv is the number one web-based time and billing software for lawyers. Providing solutions since 1999 Timesolv provides the most comprehensive billing features for law firms big and small. www.Timesolv.com.

 

So let me be clear I’m not a comic book nerd like some of my friends. Ethan, WandaVision is a show on Disney Plus. It’s a superhero show. It’s this Marvel series about two superheroes Vision and Scarlet Witch who live in the suburbs. A superhero sitcom about superheroes living in the suburbs I thought to myself what a total shit sandwich, that’s going to be but guess what, I actually love it, it’s a great show. So before I begin to talk about this a little bit, spoiler alert supply do not listen to this monologue, skip past it if you have not watched through episode four of WandaVision on Disney Plus yet. In fact know that I will probably spoil things I don’t even know I’m spoiling because I’ve never read a single comic book in my whole life and that’s part of my operating theory here if I’ve never read a comic book and I like the show it’s going to be pretty good right. So I want to get into like six reasons why I like WandaVision now streaming on Disney Plus. Superhero movies I think can be boring, dumb and illogical and the whole thesis is weird to me like everybody’s massively powerful so how does anyone win, right? You’ve got to keep up these wild plots and they get more outlandish every time that’s why you’ve got a movie like the Avengers End Game and Infinity War, they were basically chasing McGuffins the entire time. They’re time traveling, they’re hopping between multiple dimensions, see I told you I was going to spoil a ton of stuff, Iron Man dies I hope you seen the movie. Wonder Woman 1984 just came out on HBO steaming pile of garbage. The stakes are so high, there’s like — at the end of the movie it’s like nuclear weapons launching everywhere and basically they talk to the villain and he stops doing what he’s doing. Terrible movie really dumb and I think it’s partly because these superhero movies don’t have anywhere to go. So I think it’s really cool in the WandaVision show where the superheroes are doing non-superhero things like being in a talent show, mowing the grass, planning a garden party, it’s really interesting thing.

 

So number two second reason I like the show is it’s this homage to classic sitcoms which I really like right, so we’re talking about the first three episodes of the show are essentially 50s, 60s and 70s sitcoms and they go decade by decade in order, how can this happen you may ask, another spoiler the show is set in a fake town in New Jersey called West View and it’s called the West View Anomaly because a Scarlet Witch whose name is Wanda has like this power like bend reality.

 

(00:05:10)

 

So they can do literally anything they want in this segment which is great. So the sitcom details are like perfect, it’s amazingly spot on what they’ve done here, like the furniture the clothing, the jokes, the dialogue, it’s great and I thought the 60s episode was particularly fantastic because it looked just like an episode of Bewitched which was a great play on this idea of like the Scarlet Witch being a superhero. I love history by the way as a digression so if I could have any job, money and notwithstanding I’d probably be a history professor. So looking at this stuff I think is really cool.

 

Reason number three why I like WandaVision, Elizabeth Olsen is just like absolutely ridiculously smoking hot, I’m sorry I may love Elizabeth Olsen more than even I like history. So I would probably just watch the show for her honestly. So I’ve got a little bit of Elizabeth Olsen thirst going on so sue me. Well don’t actually you’re all lawyers.

 

Reason number four, I think they keep the good parts of the Marvel movies. So one of the reasons I like the Marvel movies better than other superhero movies is because they’re actually funny they don’t take themselves super seriously Thor Ragnarok a funny movie, Guardians of the Galaxy funny movie, Ant-Man funny movie, so this guy Randall Park is an FBI agent in the show and he’s actually really funny, he was on a TV show on ABC called Fresh Off the Boat a While Back which was probably the last show I actually watched on network TV regularly in like 2012, he’s great. Kat Dennings is in the show as well she’s a scientist, she was in the Thor movie, she was in the 40 Year Old Virgin, she was in Two Broke Girls, she’s funny too, so that kind of tamps down the darkness of the show, which is the next reason I like the show it’s really dark and really sad which you don’t see in superhero movies a whole lot. I think the only thing that comes close is probably the Logan Wolverine movie that came out in 2017 that was like an amazing movie about a broke down version of Wolverine again, I’ve never seen another X-Men movie but that movie was really cool. WandaVision is even darker than that. Essentially to recap Wanda, Scarlet Witch is having a mental breakdown because Vision her robot husband don’t ask, died but she has the power to create her own world so she’s trapped like dozens of people in this sitcom world and now she’s married to her dead boyfriend’s corpse. I can’t imagine this getting any better from here. I also kind of like it when there’s female superheroes is the lead, right. So when that happens I always think of my daughter who there’s like not a lot of superhero movies for girls. There’s not a lot of good video games for girls. So she loves Captain Marvel, she loves Wonder Woman, even Wonder Woman 1984 which I’m not discouraging her from and what’s really cool about Wanda in this show is that she’s an anti-hero like she’s doing bad things but you can kind of sympathize with her and root for her. She’s kind of like Walter White if Walter White was a freaking magician. So let’s think about this, we’ve got a depressed person trapped in one place, living out a dystopian nightmare, coping by chasing nostalgia on television, sound familiar? We’ll be back soon with our guest today John Strohmeyer but first a word from our sponsors.

 

[Music]

 

Jared Correia: Did you know, that firms using electronic payments collect an average of 15,179 dollars or more per lawyer, and see 6% more revenue growth? Simply put law firms using electronic payments on average bring in higher case volumes and more revenue. For more insights to help turbo charge your law firm check out Clio’s legal trends report a compilation of industry insights go to clio.com to download your free copy today.

 

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[Music]

 

Jared Correia: Okay everybody it’s time to get to the chicken inside of this turducken. Let’s interview our guest. My guest today is John Strohmeyer who is the Principal of Strohmeyer Law in Houston which focuses on estate planning and estate administration. John is also the host of a great podcast the Five-Star Counsel Podcast which you should take a listen to. John welcome to the show, how are you?

 

John Strohmeyer: Oh thanks for having me Jared, I’m living the dream this morning podcast on podcast we finally finished our Home & Home.

 

(00:10:04)

 

Jared Correia: We did it, it took me a lot, so I was the one that delayed the Home & Home. Much like the Major League Baseball season in every sports season that’s occurred, we’re a little late but we finally made it through. So you’re good this morning that’s great I want to talk to you about kind of the subject of your podcast which I’ve always been interested in so I know you have a backstory for this and I don’t want to step on it too much but if I recall correctly you worked at the Four Seasons at one time and you have this thesis that like the hotel industry is much better at customer service than law firms are granted, so you want to talk about that a little bit and how that became the genesis for the podcast which I really love by the way.

 

John Strohmeyer: Yes, and thank you so I had this first career where I worked in management for the Four Seasons Hotels and so I left college, I wasn’t ready for law school, needed to do something other than be in school for a few years. So I started working Four Seasons in Austin was front desk for a year then I ended up getting promoted and I was the Night Manager of the Austin location for three years which was great except that the major downside of being the Night Manager is I go in at 11 o’clock at night and I leave at about eight or nine the next morning, right.

 

So you know, Tuesday through Saturdays for three years that was my job and they basically left that business in you know, more or less my mid-20 hands.

 

Jared Correia: Right you’re the guy.

 

John Strohmeyer: I was the guy like the buck stopped with me if there was a problem, I got to deal with it because I was the manager on duty and I learned a lot of things about just taking care of business, how to run all sorts of what I’ll call a normal functioning business which may contrast with just about every law firm out there.

 

Jared Correia: it’s a fair fight for sure. And the Four Seasons in Austin is probably a busy Four Seasons, right?

 

John Strohmeyer: It is a very busy one, every Four Seasons is different because they all — Four Seasons is just a management company, all they’re doing is being brought in, they you know, — put up their signs but there are individual owners for each hotel. So it’s not owned you know, by Four Seasons it’s owned by whoever it’s owned by and the Four Seasons just signs 50 to 100 year management contracts to run the property in accordance with their own standards.

 

Jared Correia: Interesting, may I say that I love the Four Seasons. There’s a Four Seasons on Lanai in Hawaii yes which is probably like the nicest hotel I’ve ever been to, it’s amazing.

 

John Strohmeyer: I think there are two on Lanai, they bought —

 

Jared Correia: There’s on the hill I think and then there’s one like on the on the water, the one on the water is like amazing.

 

John Strohmeyer: Right and those are the only —

 

(Voice Overlap)

 

John Strohmeyer: I’ve got a friend who’s been traveling with the company for Golly over a decade you know, he was in the Maldives for years, he was in London, he’s now in one of the Hawaii properties, anyway people don’t want to hear us wax on this.

 

Jared Correia: Oh they totally do, all right, so tell me like what is different about the way the hotel industry view service and the way law firms view service, there’s a wide chasm there right?

 

John Strohmeyer: Well we start with why do people even go to hotels versus why are people coming to a lawyer and when you’re going to a hotel and this is the same thing like you and I both love Disney.

 

Jared Correia: Right.

 

John Strohmeyer: When we go to Disney, you know, if we had a free Saturday and unlimited budget, we would just go to Disney or the Four Seasons, you know, the pampering entertainment or fun.

 

Jared Correia: The pampering it’s mostly what it is, yes.

 

John Strohmeyer: You know, kind of mix and match how much you’re doing that at Disney or Four Seasons or Ritz or whatever. But when you go — when people go to hire a lawyer, they’re not coming for any of those three things.

 

Jared Correia: True.

 

John Strohmeyer: You know, you’re hiring a lawyer to get you out of a problem put somebody else in a hurt or just resolve something.

 

Jared Correia: Yep.

 

John Strohmeyer: Adopt the kid, get the divorce done, get me out of jail, playing my estate, resolve the tax problem with the IRS, whatever it is, that is a move the needle get something done for me you know, there may be some like sick entertainment in certain lawsuits but I think most of the states have laws against that at least (00:14:16).

 

Jared Correia: I think you’re right.

 

John Strohmeyer: So I mean that’s a wide difference because when you start thinking about it, where, you know, Disney and the Four Seasons have an incentive to spend more money on being the experienced leader and lawyers don’t, you know, people aren’t coming to us for a grand experience, it doesn’t mean don’t have a good experience but that’s not the best return for your investment.

 

Jared Correia: Yes I totally get it and by the way you’ve queued us in perfectly because I have a Disney Spotify playlist that’s launching with this podcast, so that’s for you sir.

 

John Strohmeyer: Excellent.

 

Jared Correia: So given that situation right, that’s somewhat better for lawyers, right? Because if the expectation that going to a lawyer was like going to Disney World that’d be even worse, right?

 

(00:15:03)

 

So how do lawyers take those limited expectations and still deliver like really great customer service knowing that people are coming to them for certain reasons that are different from why they go to a hotel?

 

John Strohmeyer: Exactly so think about it this way, experience and service are related, service is what the business does to deliver for the client and that includes things that the client is not going to see. So things that wouldn’t be included in that received experience, so when you run payroll, that’s part of the service of how you deliver things because you got to pay people but clients don’t care how you run payroll whether it’s ADP or Gusto or any of them like they just don’t care.

 

Jared Correia: Right.

 

John Strohmeyer: That’s not part of their experience and so making sure we kind of recognize the difference between experience is what the client is getting but that is related to what the business is shooting out with their service and not everything that goes into experience is going to help, so I remember I was at a conference a few years ago where there was a family law attorney who was just so proud of herself you know, whenever a new client comes in we ask them what their favorite drink is and if we don’t have it in the fridge we will run out to the store and get it and I was just thinking to myself that is nonsense I don’t believe you right now, I don’t —

 

Jared Correia: I don’t believe it either.

 

John Strohmeyer: Yeah.

 

Jared Correia: I’m like I’d like a Shasta.

John Strohmeyer: I’m going to be like, what? I’d like some diet Fresco and here’s the thing if you tried that at a Four Seasons or a Ritz or anywhere else they will say, we’re very sorry, we don’t have your diet Shasta or whatever it else —

 

Jared Correia: Curses.

 

John Strohmeyer: Like they’re not going to run out and grab it, they’ll offer you the alternatives they have on hand but they’re not going to run out and do it and buy that just for you. They just you know, like they’ve got a business to run, they’re going to do the things they can do, they can you know, they’ve got a bar stocked in the back, they can make something close.

 

Jared Correia: Yeah, yeah.

 

John Strohmeyer: But you know, like don’t get wrapped up in, oh we’ve got to have this drink menu or people aren’t coming to us for that because then kind of the natural progression of that is well if this law firm down the street has a drink menu we’re going to have to outdo that, if clients come in in the morning we’re going to have an omelette menu.

 

Jared Correia: Right, I can get tab from the law firm across the street. So given that situation like it sounds like lawyers could actually go too far in terms of service, so is this more about like establishing a system with rails that you can follow?

 

John Strohmeyer: Right it’s about recognizing what are people paying for from you, and then don’t get distracted with the kind of red herring products of drink menus, of you know, if you’re a family lawyer and you’re focused on adoption or divorce or whatever you know, whatever that is, don’t get distracted with the companies that are saying well we can help you bolt on business formations like that’s a red herring distraction, people aren’t coming to you for that, you need to stay focused on family law because if you don’t know what you’re doing with those business formations and you know, stay away from it, same way that I as an estate planner don’t want to do adoptions or divorce, I’m not going to dabble in that, make it easy for people to know why you’re coming there and don’t get sidelined with kind of the shiny objects, we’re going to have everything, it’s going to be much better for you to be focused on the one thing that you do really well and then deliver on that.

 

Jared Correia: So service for a lawyer is related to delivering on promises that you set up some of which are I’m a niche practitioner, I’m a good lawyer, I’m a good lawyer in this particular type of case and I can talk to you about the legal process, those are some I’m sure, are there others that lawyers should be looking at in terms of how they sell products?

 

John Strohmeyer: Right, I mean it’s products or services whatever you call it you know, all of our clients, or called clients, you know, people are going to say, oh well you call them customers that doesn’t apply. Lawyer mindset, I found the one way that I can defeat us.

 

Jared Correia: You have customers as well, okay go ahead.

 

John Strohmeyer: The people who pay you know, who fund your ability to payroll. Whatever you want to call them, you know, it’s — we want to make it ultimately easy for everybody involved, how can we make it faster? You know, that accepting credit cards, it makes it faster and easier for everybody, that’s a good thing. Using DocuSign where you can, that makes it faster and easier for people. Now look as an estate planner, I generally like DocuSign because it’s great when I can get things signed but in terms of the protection for clients they’re going to be gone when their will is admitted to probate or we do whatever it is. I still like wedding signatures for that just for the everybody was in the room, we knew that, it’s going to be a lot harder to forge those than you know, create some PDF magic later on.

 

(00:20:00)

 

Jared Correia: Right, right.

 

John Strohmeyer: And so you know, again focusing on the endpoint, why are clients coming to you, what are they really looking for, you know, estate planning it’s not just they want a will, it’s they want things to be tied up relatively easy once they’re gone, and part of that’s going to mean we want to make sure that their documents are valid, we don’t have any potential challenges, so how do we make that easy for them and sometimes that means we’re going to do it the old-fashioned way for signing documents, because that offers a greater level of security for clients for right now.

 

Jared Correia: Right and I was on your website the other day and I thought you had some really good messaging on this so I think folks should check out your website too if they get into (00:20:38).

 

John Strohmeyer: I mean the messaging I love, one of the things that I found on that is, you know, trying to make it easy for people to realize if I’m their guy or not.

 

Jared Correia: Right, right.

 

John Strohmeyer: And I get at least one or two new clients every month who say you know, we were thinking about you versus another lawyer and then we got to your staff page, we saw you had your dogs listed as employees and that’s when we knew you know, you were our guy.

 

Jared Correia: Or people are like that’s terrible I hate that.

 

John Strohmeyer: And I mean —

 

Jared Correia: But that’s okay, that’s the whole point.

 

John Strohmeyer: That’s the whole point, if you go on my website and you see that Griswold my chief human resources officer is there and you’re like this guy isn’t serious enough, go with God, like there are plenty of you know, regular lawyers who are going to be just fine who have the skills to help you and will align with that mindset of we don’t like dogs or we don’t want you being that unserious.

 

Jared Correia: Right.

 

John Strohmeyer: It’s a heavy business dealing with death like this all day long, I’m going to have some fun as it makes sense and so for the people who like it, all the better, you know, like I’ve made it easy, you’re not going to get the boring old lawyer but if you want that there are plenty of them.

 

Jared Correia: Yeah I think you’re right, like I think a lot of lawyers look and they say okay I want to grab as many clients as I can but the idea is that you’re not going to be able to work with everybody anyway so why not make it easy for people to make that choice, all right I want to ask you one more question and this is what we try to do at the end of each interview segment like say I’m a lawyer I’ve been listening to your conversation and I’m like man customer service it sounds like a good idea, I think John makes a lot of great points, I don’t even know where to start, so how do you start as like a solo or small firm attorney, where do you go with this information?

 

John Strohmeyer: Where do we start, well obviously you subscribe to the Five-Star Counsel Podcast, start with episode one.

 

Jared Correia: Yes, yes.

 

John Strohmeyer: Link in the show notes. Beyond that, it starts with the fuzzy you know, determine the firm values figure out what you’re going for and what you’re trying to deliver because until you know the people who should be working for you and that’s what the values are for you know, having right you want to know who are the people who should show up in your firm because if you haven’t spent that time and most of the firms I’ve worked at didn’t have any specific setup values which means they defaulted to bill hours, make money, be nice to people as it makes sense but you know, if you want to toss somebody under the bus every now and again that’s okay. That’s the problem, if you don’t define it you know, power abhors a vacuum and so you’re going to get that filling things in and then you get the standard toxic law firm culture that nobody likes and every you know, most lawyers are familiar with and it’s terrible. So you start there and you figure out kind of where you’re going what that practice vision looks like and then for me it’s you know, the differentiation between the other kind of mindset stuff is how are we going to make this easy for everybody involved not only the client but we’ve got to think we’ve got to make it easy for the owners you know, the lawyers who own the firm as well as the people working in the firm so it’s you know, the lawyers the partners who are wearing two hats is both working in the business and owning it but as well as legal assistance paralegals interns whoever else you can’t just make it easy and focus only on the client you’ve got to think about all three of those groups and what’s going to make it easy for everybody to be involved because if you just focus solely on the client, you’re focusing on the people who are most likely to turn over. The clients come and go, followed by the employees come and go, and then finally the owners are the last ones to come and go more or less though.

 

Jared Correia: Right, no that’s — I think those are all great points and I don’t think people view it as kind of like a triangle like that, I think when they talk about customer service it’s all about the clients but looking at it in a holistic way I think makes a lot of sense. John this was great, we’re moving on to the Rump Roast are you coming back?

 

John Strohmeyer: Yes.

 

Jared Correia: All right okay, okay.

 

John Strohmeyer: Depends on your phrasing.

 

Jared Correia: Phrasing is always important. Okay so we’re going to take a break. That’s John Strohmeyer of Strohmeyer Law and the Five-Start Counsel Podcast check out his podcast, get more information and advice on customer service in the law firm. We’ll take one final sponsor break so you can hear more about what our sponsors can do for your law practice then stay tuned for the Rump Roast, it’s even more supple than the roast beast.

 

(00:25:01)

 

[Music]

 

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[Music]

 

Jared Correia: Welcome, welcome back to the rear end of the Legal Toolkit what we like to call the Rump Roast. It’s a grab bag of short form topics of my choosing. So John we’re going to play a little game today called Defining Moments.

 

So most lawyers would look at definitions in black slot dictionary, right?

 

John Strohmeyer: Correct.

 

Jared Correia: I’m not like most lawyers, I look at definitions in urban dictionary which you may or may not be familiar with, I’m assuming you are.

 

John Strohmeyer: I am, I think its phrasing is going to come up a lot if you’re looking into anything.

 

Jared Correia: Phrasing is going to come up a lot in this segment, here’s how we’re going to play, I’m going to take a trending word from urban dictionary and I want you to guess the meaning, are you ready?

 

John Strohmeyer: I stand ready.

 

Jared Correia: All right, let’s start with a super easy one, right? Here’s a word that’s trending that probably everybody knows so John Strohmeyer, what is a Karen?

 

John Strohmeyer: A Karen is typically a woman, Caucasian woman, mid-40s to early 60s who demands to speak to the manager because she is being wronged in a service or she’s being wronged by a server at some retail business.

 

Jared Correia: See look at that man I tried to tie it in to like Five-Star Counsel stuff, customer service issues and you nailed it like your definition is better than the urban dictionary definition, I’m not even going to read it.

 

John Strohmeyer: I’m a paid professional, urban dictionary just comes from anybody on the internet can throw in any garbage there.

 

Jared Correia: That’s right, that’s right. All right I’m going to make it a little bit harder now. We’re going to delve into some more interesting territory, okay what is a dog shot and I’m going to give you a clue the derivation is Australian, and these are all trending terms on urban dictionary, this week perhaps this day.

 

John Strohmeyer: This day, I have no idea so I’m just going I’m going to say this is the Australian version for a dog’s breakfast which means it’s something covered in marmite and garbage.

 

Jared Correia: That’s great yeah, that’s actually better than the urban dictionary definition too as well so good for you, you are a paid professional.

 

John Strohmeyer: So what is — so what is it —

 

Jared Correia: It’s actually when someone hits you in the back when you’re not looking so I did not know that either that was new to me, so here we go next, what is baking cakes?

 

John Strohmeyer: Baking cakes, so this has to do clearly with being in the kitchen and preparing cakes but that’s not what the kids would say, they’re clearly — this is probably the new version of stacking bills or —

 

Jared Correia: Stacking bills?

 

John Strohmeyer: You know, just making money all day long, baking cakes, that’s where the money comes from, right, I sell my cakes hot and ready.

 

Jared Correia: That’s a pretty good guess but wrong you were closer with the kitchen definition so baking cakes is making babies. The urban dictionary definition is getting your grind on without a Jimmy hat which doesn’t necessarily guarantee that there’s going to be a baby, it’s kind of playing Russian Roulette at that point. So I learned something new today, you learned something new today. All right ready for the next one?

 

John Strohmeyer: Let’s go.

 

Jared Correia: All right what is Edward 40 hands, again trending on urban dictionary today, Edward 40 hands.

 

John Strohmeyer: Edward 40 hands is the gift that keeps on giving, this is a drinking game where you duct tape a 40 ounce bottle of malted liquor into each of your hands and you cannot untape them until you have finished the bottles, this stands from Edward Scissorhands it is a great way to embed shards of glass in your hand if you are not so careful.

 

Jared Correia: Oh my god John you’re a beast, you are crushing the Rump Roast better than anybody ever has, that is exactly spot on, although the idea of drinking 80 ounces of malt liquor makes me want to die, frankly.

 

John Strohmeyer: Oh true.

 

Jared Correia: What would your choice be I’d probably go with like old English or something?

 

(00:30:01)

 

John Strohmeyer: I don’t even know if it matters you know, the only way out is through.

 

Jared Correia: Through death.

 

John Strohmeyer: Yeah.

 

Jared Correia: All right I got another one for you, this is one that I did not know again, trending this week, what is knockin’?

 

John Strohmeyer: Knocking? Can I get a spelling on it?

 

Jared Correia: Oh yeah, k-n-o-c-k-i-n with a little apostrophe at the end.

 

John Strohmeyer: Oh that’s just yelling at somebody you know, blowing up their phone.

 

Jared Correia: All right good guess, good guess. It is actually the act of trying to convince a prostitute that you would be a better pimp for her than her current pimp, so it’s pimp upgrading essentially which I did not know was a thing but —

 

John Strohmeyer: Look you always got to make sure you spell it you know, upgrade with a double D.

 

Jared Correia: Right. John well that’s all the definitions I have, I’m out.

 

John Strohmeyer: There we go.

 

Jared Correia: Although I’m kind of tempted to go back on urban dictionary and look for some more now because you’re so stupendous.

 

John Strohmeyer: I mean I keep my ear to the street, there we go.

 

Jared Correia: Clearly I’m impressed.

 

John Strohmeyer: (00:31:08) grindstone near to the street.

 

Jared Correia: Thank you John, I appreciate it, you’ve been a great sport, thanks for coming on today, seriously, it was a lot of fun having you.

 

John Strohmeyer: No, it was a lot of fun.

 

Jared Correia: All right so everybody that was John Strohmeyer, he’s a Proprietor of Strohmeyer Law PLLC in Houston, he’s also the host of the Five-Star Counsel Podcast, focusing on customer service and legal go check out his show, the link is going to be in the show notes.

 

Outro: And that my friends will do it for another episode of the Legal Toolkit Podcast where as it turns out we’re all living in a simulation.

 

[Music]

 

(00:32:20)

 

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