Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...
In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
Jeff Wald discusses the future of jobs and what the data really tells us.
Stephanie Everett and Laura Briggs discuss how to effectively hire and onboard new associates in your small law firm.
Tom Cheesewright breaks down the changes happening in technology that will impact businesses and what that means for the legal industry.
Stephanie Everett guides Lab members through a discussion around some of the most pressing concerns small firms are facing today.
Emily Nagoski gives her tips on how to handle stress and burnouts in your personal and professional life.
ABA President Patricia Refo breaks down some pressing questions and issues happening this year and for the future for the legal industry.