Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...
In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
Greg Crabtree talks about the four keys to profitable law firm.
George Psiharis talks about the state of small law, as well as Clio's 2018 Legal Industry Trends Report.
Mary Juetten talks about the end of the year finances.
Michel Falcon talks about what a people-first culture looks like, how to recognize why customers do business with you and how to resolve customer...
Tracey Ivanyshyn talks about what makes employees happy, and how happy employees lead to happier clients.
Erik Pelton talks about his trademark law practice, in-depth conversations about his client onboarding and marketing systems, and communication philosophy.