Michel Falcon talks about what a people-first culture looks like, how to recognize why customers do business with you and how to resolve customer complaints.
|
|
Lawyerist Podcast |
Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...
Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...
Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...
In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
| Published: | November 14, 2018 |
| Podcast: | Lawyerist Podcast |
| Category: | Best Legal Practices |
|
|
Lawyerist Podcast |
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
Natalie Worsfold talks about her law firm’s approach to law practice and why more firms aren't following suit.
Jennifer Longtin talks about why implementing low cost options for clients doesn’t mean you will be less profitable, and how to have reasonable conversations...
Mike Michalowicz talks about main concepts from a few of his books, including the idea of “entrepreneurial poverty” and why most average companies lose.
Sherry Walling talks about the typical sources of stress and unhappiness for an entrepreneur, and how to be objective about these levels.
Will Hornsby talks about whether or not ethics rules are standing in the way of innovation.
Haben Girma talks about how designing courts, law firms, and the attorney-client relationship for people with disabilities can increase access to justice for everyone.