Featured Guest
Michel Falcon

Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...

Your Hosts
Aaron Street

Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...

Sam Glover

Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...

Episode Notes

In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.

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Episode Details
Published: November 14, 2018
Podcast: Lawyerist Podcast
Category: Best Legal Practices
Podcast
Lawyerist Podcast
Lawyerist Podcast

The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.

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