Michel Falcon talks about what a people-first culture looks like, how to recognize why customers do business with you and how to resolve customer complaints.
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Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...
Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...
Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...
In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
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| Published: | November 14, 2018 |
| Podcast: | Lawyerist Podcast |
| Category: | Best Legal Practices |
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Lawyerist Podcast |
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
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