Michel Falcon talks about what a people-first culture looks like, how to recognize why customers do business with you and how to resolve customer complaints.
|
|
Michel Falcon is an entrepreneur, advisor and international keynote speaker who leverages his People-First Culture™ philosophy to create customer...
Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...
Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...
In this episode with Michel Falcon, we talk about what a people-first culture looks like, including how to recognize why customers do business with you and how to resolve customer complaints. We talk about how to “own the dinner table” through micro customer experiences, and genuine customer appreciation.
| Published: | November 14, 2018 |
| Podcast: | Lawyerist Podcast |
| Category: | Best Legal Practices |
|
|
Lawyerist Podcast |
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
Mike Lissner talks about the pending PACER lawsuit, monopolies in law, and what the Free Law Project is.
Lainey Feingold talks about online accessibility requirements and what lawyers should know about them.
Alice Armitage talks about what today’s landscape looks like when law schools teach technology and innovation, and what role they have in solving the...
John Israel talks about how investing time in showing gratitude to people can wield a long term return in both personal and business relationships.
Stephen Dillard talks about how judges have mostly been inaccessible to the public and how quite a few judges are now going against the...
Cat Moon talks about how to achieve basic design competence, some lessons on innovation and design, and what role law schools can or should...