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Sam Glover

Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...

Aaron Street

Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...

Lisa Needham

Lisa Needham is the Deputy Editor of Lawyerist.com, the Editor-in-Chief of Bitter Lawyer, teaches legal writing at Mitchell Hamline...

Sam and Aaron talk with Jeena about why jerky law students become jerky lawyers, and then Aaron Hall explains why and how he is giving some clients a satisfaction guarantee.

Two possibly-related things:

  1. Lots of lawyers are jerks (and not necessarily in a way that benefits clients).
  2. There is a movement to “humanize” law school.

Jeena Cho joined us briefly to explore the potential relationship between those two things and the surprising reaction to her HuffPo article (link #1, above) in which she argued that lawyers shouldn’t be jerks.

Aaron Hall’s firm recently started offering a satisfaction guarantee to some clients. In other words, clients can unilaterally write down their bill if they aren’t happy with it. In this interview, we discussed the why, how, and the promising early results.

Episode Details
Published: February 24, 2015
Podcast: Lawyerist Podcast
Category: Best Legal Practices
Podcast
Lawyerist Podcast
Lawyerist Podcast

The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.

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