Sam Glover is the founder and Editor in Chief of Lawyerist.com. Sam helps lawyers understand the economic, demographic, and...
Aaron Street is the co-founder and CEO of Lawyerist.com. In addition to his work growing Lawyerist’s community of small firm...
Lisa Needham is the Deputy Editor of Lawyerist.com, the Editor-in-Chief of Bitter Lawyer, teaches legal writing at Mitchell Hamline...
Sam and Aaron talk with Jeena about why jerky law students become jerky lawyers, and then Aaron Hall explains why and how he is giving some clients a satisfaction guarantee.
Two possibly-related things:
Jeena Cho joined us briefly to explore the potential relationship between those two things and the surprising reaction to her HuffPo article (link #1, above) in which she argued that lawyers shouldn’t be jerks.
Aaron Hall’s firm recently started offering a satisfaction guarantee to some clients. In other words, clients can unilaterally write down their bill if they aren’t happy with it. In this interview, we discussed the why, how, and the promising early results.
The Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Sam Glover and Aaron Street.
Greg Crabtree talks about the four keys to profitable law firm.
George Psiharis talks about the state of small law, as well as Clio's 2018 Legal Industry Trends Report.
Mary Juetten talks about the end of the year finances.
Michel Falcon talks about what a people-first culture looks like, how to recognize why customers do business with you and how to resolve customer...
Tracey Ivanyshyn talks about what makes employees happy, and how happy employees lead to happier clients.
Erik Pelton talks about his trademark law practice, in-depth conversations about his client onboarding and marketing systems, and communication philosophy.