Featured Guests
Anu Sethee

Anu Sethee is the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, an alternative...

Josh Valentine

Josh Valentine is a partner at Caulder & Valentine Law Firm, PLLC, a boutique North Carolina firm. Josh has...

Your Host
Sam Rosenthal

Sam is a Content Strategist for Clio, specializing in thought leadership and creative content. A graduate of UNC-Chapel Hill’s...

Episode Notes

Providing a positive client experience is essential to the success of your firm—but how do you know if you’re delivering a good client experience? How do you get inside the minds of your clients to know whether they’d recommend you to friends, family, and colleagues?

Feedback, that’s how.

In this episode of Matters, we’ll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. We’ll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. We’ll also touch on why many attorneys shy away from feedback—and how even negative feedback can actually be a major positive.

Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.

Episode Details
Published: August 12, 2019
Podcast: Matters: A podcast from Clio
Category: Best Legal Practices
Podcast
Matters: A podcast from Clio
Matters: A podcast from Clio

In the practice of law, small changes can have a big impact. Each episode of Matters features legal professionals and subject matter experts focusing on one topic that transformed their firms.

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