Anu Sethee is the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, an alternative...
Josh Valentine is a partner at Caulder & Valentine Law Firm, PLLC, a boutique North Carolina firm. Josh has...
Sam is a Content Strategist for Clio, specializing in thought leadership and creative content. A graduate of UNC-Chapel Hill’s...
Providing a positive client experience is essential to the success of your firm—but how do you know if you’re delivering a good client experience? How do you get inside the minds of your clients to know whether they’d recommend you to friends, family, and colleagues?
Feedback, that’s how.
In this episode of Matters, we’ll look at why collecting, analyzing, and acting on feedback is an essential practice for law firms. We’ll discuss some of the best, most practical ways for you to gather feedback from your clients, and how to make good use of it. We’ll also touch on why many attorneys shy away from feedback—and how even negative feedback can actually be a major positive.
Joining us are Anu Sethee, the Senior Director of Attorney Services and Product Counsel for Legal Plans at LegalZoom, and Josh Valentine, a partner at the Caulder & Valentine Law Firm in North Carolina.
In the practice of law, small changes can have a big impact. Each episode of Matters features legal professionals and subject matter experts focusing on one topic that transformed their firms.
Criminal justice reform advocate Shaka Senghor has a candid conversation with the Matters team about how the flaws in the justice system harm vulnerable...
Through 10 episodes, we’ve learned a lot about the legal industry. In this episode, we’re sharing some of our favorite Matters moments to date.
Technology is changing how we operate—and in legal, lawyers and firms that adapt will be the ones that succeed in the long run.
How do you really know if you’re delivering a good client experience? Two practicing attorneys share why client feedback is critical to their success.
Two legal experts discuss how building a mission-driven law firm can drive growth and provide deeper meaning to employees.
Three experts on legal robots—legal technologies powered by Artificial Intelligence—discuss chatbots and other tools that have major long-term implications for the industry.