Featured Guests
Josh Kubicki

Josh has worked with some of the world’s biggest brands like Verizon, Adecco, and Thomson Reuters, building services and...

Greg McLawsen

Greg McLawsen is the founder of Sound Immigration where his job is to work behind the scenes to ensure their...

Your Host
Teresa Matich

Teresa Matich is the Content Strategist at Clio, where she’s responsible for educating the legal industry on market trends, best...

Andrew Booth

Andrew Booth works within the Business Operations department at Clio as the Learning Media Specialist. He is best known as...

Derek Bolen

Derek Bolen is the Senior Manager of Customer Marketing at Clio, which means he gets paid to build relationships with...

Consumer expectations have changed, no matter what industry you’re in.

Legal clients expect convenience, faster response times, and timely, meaningful communication, and law firms who commit to providing amazing client experiences will enjoy more referrals and increased revenues—and more positive interactions with their clients.

Greg McLawsen of Sound Immigration and Joshua Kubicki of Bold Duck Studio shared their expertise on all things client-experience related with us—from common misconceptions about the client experience in the legal industry, to advice for improving the client experience at larger firms.

Greg is the leader of a successful, Seattle-based immigration law firm, and Joshua has previously worked as head of strategy at Seyfarth Shaw, so you’ll definitely want to hear their thoughts.

Episode Details
Published: January 9, 2019
Podcast: Matters: A podcast from Clio
Category: Best Legal Practices , Legal Marketing
Podcast
Matters: A podcast from Clio
Matters: A podcast from Clio

In the practice of law, small changes can have a big impact. Each episode of Matters features legal professionals and subject matter experts focusing on one topic that transformed their firms.

Listen & Subscribe
  Apple Podcasts
  Google Play
More Episodes
01/09/19
Why Data Literacy Matters

How can your law firm use data to make better business decisions? Hear from Billie Tarascio, Owner of Modern Law, and George Psiharis, COO...

01/09/19
Why the Client Experience Matters

How can your law firm succeed like Amazon? With a focus on the client experience. Greg McLawsen and Joshua Kubicki explain.

12/15/18
Trailer: Introducing Matters, a podcast from Clio

In Matters, legal professionals and subject matter experts will take a monthly look at one topic, tactic, or strategy that can yield tangible results...