Design thinking is now used to understand client concerns by a variety of industries, including the law.
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Jessica Bednarz is the director of legal services and the profession at the Institute for the Advancement...
Stephanie Francis Ward, a legal affairs writer, joined the ABA Journal staff in 2001. Stephanie had worked...
| Published: | February 27, 2023 |
| Podcast: | ABA Journal: Asked and Answered |
| Category: | Access to Justice |
Jessica Bednarz has spent much of her career representing people, researching access-to-justice issues and using that knowledge to try to find better ways to deliver legal services. That includes using what’s known as “design thinking” for developing client service programs.
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ABA Journal: Asked and Answered |
Featuring top of the industry guests discussing various legal topics.
