Sandra Sucher is a professor of management practice at Harvard Business School and an internationally recognized trust researcher. At Harvard, Sandra studies how organizations become trusted and the vital role leaders play in the process.Sandra was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. Sandra has served on corporate and nonprofit boards and as Chairwoman of the Better Business Bureau.
Sandra Sucher shares about the importance of building trust to grow and sustain your business.
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