Elevate 2019: Using Data, Process Review & KPIs to Drive Growth and Productivity

Undoubtedly, no lawyer wants a client to be dissatisfied with their legal services, but innovative thinkers see this all too common scenario as an opportunity for growth. From Elevate 2019 in Denver, On The Road host Keri Norris talks to Jack Newton, Mary Juetten, and Patrick Palace about their insights into how data, processes, and KPIs can help law firms drive growth and productivity. Referencing findings from the Clio Legal Trends Report, they discuss the common gaps seen in lawyer/client expectations for legal services and offer strategies for more effective service delivery. Through the measurement of KPIs, firms see what actionable steps can be taken to make positive changes in daily operations and client relationships. They go on to talk about ways firms can use technology for measuring data and end with their predictions for what changes they foresee in legal industry service delivery.

Jack Newton is the founder of Clio, one of the pioneers of cloud-based practice management.

Mary Juetten is the principal attorney at Juetten Law and is of counsel to Nimbus Legal.

Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights and social security matters.