Law firms are beginning to utilize Lean Six Sigma standards to improve service quality for their clients. This two-tiered approach is both paradigm and methodology aimed at increasing organizational efficiency and accuracy of work. It focuses attention and efforts toward changing those behaviors and systems that slow productivity and increase errors. On this episode of the Un-Billable Hour, host Christopher T. Anderson interviews managing consulting expert Debbie Foster from Affinity Consulting Group. Together, they discuss Lean Six Sigma and the 8 main areas where law firms are losing productivity and profitability. Tune in to learn how your firm can benefit from modern day management practices by reducing waste, down time, and much more.
Debbie Foster is a Partner with the Affinity Consulting Group (ACG), where she specializes in practice management, time/billing/accounting and document management software, as well as providing technology audits for firms around the country. She has also trained hundreds of consultants around the country on software programs used in law firms and best practices when consulting on a law firm’s specific technology needs. Foster is very active with State Bar Associations, a former Chair of ABA TECHSHOW, and a regular speaker on topics relating to technology, management, finance, and marketing of a law firm.