Clio Cloud 2017: Data Driven Decision Making & Process

In 2016, Mary Juetten published a book about the data lawyers need to look at to improve their processes. “Small Law Firm KPIs: How to Measure Your Way to Greater Profits,” edited by Sam Glover, leaves out unnecessary spreadsheets, pretentious acronyms, and business jargon, while focusing on using the right data to be more efficient and profitable so you can enjoy practicing law. In this report from On the Road, the ABA Journal’s Jason Tashea interviews Mary and Sam about their presentation at the 2017 Clio Cloud conference, how to use data for law firm management and marketing, and the limitations on data as a source of information.

Mary Juetten is a recovering accountant with a JD. She has been writing and speaking about key performance indicators and data for a few years.

Sam Glover is the editor and chief of Lawyerist.com, a blog that helps innovative and entrepreneurial solo and small firm lawyers start, manage, and grow their firms.