“As we know, knowledge is in people’s heads, so how do you manage that?” -Connie Crosby
Legal Talk Network producer Laurence Colletti sits down with knowledge management consultant Connie Crosby, who presented at the 2015 Clio Cloud conference in Chicago. Her presentation, titled ‘How to Manage Your Knowledge and Experience,’ focused on information “trapped” in law firm employees’ heads and how to initiate your firm’s management process before you even think about including technology.
In this Special Report, Connie suggests several ways lawyers can begin the process of knowledge and experience management, even for those who haven’t previously considered it. She talks about recording and manifesting precedent documents, emails and letters, research memoranda, and other information with potential future use. For those who are just starting, she recommends getting organized, making checklists, and discussing what information is valuable. Tune in to hear about implementing systems before you buy technology.
Connie Crosby is a knowledge management consultant based in Toronto, Canada. She also specializes in information management, records management, and library management. Previously a law firm manager, she now works with smaller firms and other organizations to help them get organized.