Clio founder and CEO Jack Newton sits down with Bob Ambrogi and Legal Talk Network’s producer Laurence Colletti at the third annual Clio Cloud Conference. Together they discuss the importance of delivering an effortless services vs. creating client delight for purposes of brand loyalty. In the interview, Jack shares insights about the evolving preference of clients to work more collaboratively with their attorneys and have less redundant interactions. The idea is to provide high quality service with less friction points at every step.
In addition, Jack talks about the educational tracks offered at Clio Cloud Conference, which include Business of Law, Legal Technology, and Clio University. Tune in to hear about their seven year journey to become the company they are today and their new product releases designed to help attorneys grow their practices and bill clients more efficiently.
Discussed in this Episode:
- Effortless Service vs. Client Delight
- Educational tracks at Clio Cloud Conference
- History of Clio
- Campaign Tracker
- Clio Payment
Jack Newton is the co-founder and CEO of Clio, a cloud-based legal practice management software platform. With his partner, Rian Gauvreau, he launched the Clio Cloud Conference to bring legal professionals together to discuss thought leadership, the future of legal as a business, and where legal technology is going.