Legalzoom CEO John Suh joins Legal Talk Network producer Laurence Colletti to talk about efficient delivery of legal services and access to justice. They discuss the expensive albeit efficient delivery mechanisms in Biglaw and how those services are well designed for their high budget clientele. With 88% of their time spent on billable activities compared...
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On the Road |
John Suh has served as LegalZoom’s Chief Executive Officer since February 2007 and as a member of their board...
Laurence Colletti serves as the producer at Legal Talk Network where he combines his passion for web-based media with...
Legalzoom CEO John Suh joins Legal Talk Network producer Laurence Colletti to talk about efficient delivery of legal services and access to justice. They discuss the expensive albeit efficient delivery mechanisms in Biglaw and how those services are well designed for their high budget clientele. With 88% of their time spent on billable activities compared to 51% for solos, plenty can be learned from the Biglaw organizational model. In addition, with the growing number of pro-se clients unable to afford hourly rates, there appears to be great opportunity in law for those who can harness a better delivery methodology.
Stay tuned as the discussion turns to the net promoter score and how it is being used to help lawyers provide higher quality legal services with greater client satisfaction. Attention spent on setting clear expectations, streamlining processes, and being accountable to clients will yield long term return on investment. In this interview, John recommends explaining cost drivers to clients, the non-use of legalese in explanations, and participating in rating services.
Discussed in this Episode:
John Suh has served as LegalZoom’s CEO since February 2007 and as a member of their board of directors since February 2005. Prior to LegalZoom, Suh was CEO of StudioDirect, the Internet division of a global supply chain company, Li and Fung.
| Published: | October 27, 2015 |
| Podcast: | On the Road |
| Category: | Legal Technology |
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On the Road |
Recorded on the conference floor, "On the Road" includes highlights and interviews from popular legal events.
Peter Geovanes, Dera Nevin, and Andrew Sprogis talk about their innovative roles and how to set a precedent when you’re the first one in...
Daniel Pelc, Bryant Isbell, Adam Rubinger and Julia Hasenzahl talk about their main takeaways from the conference.
Bob Taylor and Jeff Marple talk about their impressions of the conference and topics that stood out to in-house professionals.
Stephen Poor, Mark Smolik, and Bobbi Basile talk about the topics they covered in their keynote presentation.
Trent Carlyle, Alma Asay, Mike Dalewitz, and Rob Feigenbaum talk about how their companies are encouraging innovation.
Alia Luria, Jim Delkousis, Basha Rubin, Michael Faraci, George Tziahanas, and Jay Leib discuss the benefits of the presentation format and the problems that...