Jennifer brings more than 15 years of office management experience, with expertise in bookkeeping, payroll, benefits and retirement administration,...
Stephanie Everett leads the Lawyerist community and Lawyerist Lab. She is the co-author of Lawyerist’s new book...
As a Lab Coach, Chad guides law firm owners in transforming their practices into thriving businesses, enabling...
| Published: | July 9, 2026 |
| Podcast: | Lawyerist Podcast |
| Category: | Legal Technology , Practice Management , Solo & Small Practices , Wellness |
Law firms deal with serious issues, but that does not mean every client interaction has to feel heavy. In episode 626 of the Lawyerist Podcast, Stephanie Everett talks with Jennifer Cargo about humor as an underrated communication skill for lawyers and law firm teams.
Jennifer shares how her experience with comedy training and amateur standup shaped the way she connects with clients, leads a team, and lightens stressful moments inside a law firm. From breaking the ice during client signings to helping team members feel more comfortable bringing challenges to her, she explains why humor is not about being silly or unprofessional. It is about paying attention, reading the room, and making people feel at ease.
Together, they explore how small moments of levity can build trust, improve client experience, and create a more approachable workplace culture. Jennifer also shares what comedy teaches about timing, observation, confidence, and finding the absurdity in everyday life.
A more human law firm does not always start with a new process or platform. Sometimes, it starts with the way you make people feel when they walk through the door.
Listen to our previous episodes on Law Firm Communication & Client Trust.
Have thoughts about today’s episode? Join the conversation on LinkedIn, Facebook, and Instagram!
If today’s podcast resonates with you and you haven’t read The Small Firm Roadmap Revisited yet, get the first chapter right now for free! Looking for help beyond the book? See if our coaching community is right for you.
Access more resources from Lawyerist at lawyerist.com.
Chapters / Timestamps
00:00 – Introduction
00:20 – Humor as a Serious Communication Skill
00:45 – What Makes LabCon Different
02:05 – Working on the Business, Not Just in It
04:03 – Meet Jennifer Cargo
05:17 – How Comedy School Changed Jennifer’s Perspective
06:29 – Practicing Confidence Before the Stage
07:22 – Standup, Improv, and Learning to Be Funny
08:42 – Observing the Absurdity Around You
09:05 – Turning Office Friction into Client Connection
10:44 – Humor and the Client Experience
12:06 – Finding Levity Without Dismissing Stress
14:43 – Why Smiling Changes the Interaction
15:29 – Timing, Pauses, and the Structure of a Joke
18:56 – What Law Firms Can Learn from Comedy
20:27 – Building Trust Through Approachable Leadership
22:45 – AI, Comedy Writing, and Creative Prompts
24:51 – Using AI as a Thought Partner
25:17 – The Value of Trying Something New
Special thanks to our sponsor Lawyerist.
Chad Fox [00:00:01 – 00:00:01]
Hi, I’m Chad.
Stephanie Everett [00:00:02 – 00:00:11]
And I’m Stephanie. And this is the Lawyerist podcast, one of the many ways we help lawyers build healthier firms, better businesses, and more sustainable lives.
Chad Fox [00:00:11 – 00:00:20]
And today, Stephanie is going to talk with Jennifer Cargo about how humor is a great communication skill.
Stephanie Everett [00:00:20 – 00:00:25]
It’s kind of a fun conversation. Humor with something we don’t always talk about. Right. Being funny.
Chad Fox [00:00:25 – 00:00:29]
Laughter is the best remedy, so they say. Or the best medicine.
Stephanie Everett [00:00:30 – 00:00:30]
Absolutely.
Jennifer Cargo [00:00:31 – 00:00:31]
Yeah.
Stephanie Everett [00:00:32 – 00:00:45]
Yeah. So I don’t know how to segue into that, but I’m like, speaking of medicine, speaking of laughing a lot, we have an event coming up every year where I do think we laugh a good bit when we have our LabCon conference.
Chad Fox [00:00:46 – 00:00:52]
Oh, yeah, LabCon coming up. Excited about it. This will be my third LabCon, I think.
Stephanie Everett [00:00:52 – 00:00:53]
Yeah.
Chad Fox [00:00:53 – 00:00:53]
Yeah.
Stephanie Everett [00:00:53 – 00:01:05]
Awesome. Well, people have probably heard me blab on about it if they’ve listened to the show for any amount of time. But what, what’s your take? What do you love about the event and why do you think people should want to come?
Chad Fox [00:01:05 – 00:01:40]
One of the favorite things that I love about Lab Con is the collaboration that happens in the room where, you know, you’re getting, especially in our remote world. Right. All of our labs or calls are on zoom for the most part. And getting everybody together and seeing them learn from each other and bouncing around to the different tables and talking to each other and getting to collaborate and learn what’s working from other people, I think that is hugely important. And I think it’s one of the things that our lapsers love so much about it too.
Stephanie Everett [00:01:40 – 00:02:06]
Yeah, absolutely. If you are new to the show and you’re like, what are they talking about? We have this community of lawyers that we help build better businesses. And every year we get together for our in person event. It’s called LabCon. It’s in Atlanta September 28th through the 30th. And we always open it up. We have some spots for some special guests to come. And what I always tell folks, just like you were saying, it’s.
Stephanie Everett [00:02:06 – 00:02:22]
It’s not about sitting and listening to a bunch of speakers and figuring out it’s. It’s not a typical cle. It’s about rolling up your sleeves and spending a couple of days outside your office actually working on your business and collaborating with those other folks and, and moving the ball forward. Getting some stuff done.
Chad Fox [00:02:22 – 00:02:43]
Yeah. And people do really do get some stuff done. You know, they come in with, we asked them to come in with kind of an idea of what if you could get, you know, one or two things done in your business, if you had that time to do it, what would they be? And. And they get it done. They come in and they roll like you said. They roll up their sleeves and they walk away with something. Something finished and ready to roll.
Stephanie Everett [00:02:43 – 00:03:17]
Absolutely. And obviously we’re there to help them through the process and working with them. And so it’s super fun. We also throw in a few wild card things that we like to do and mix it up and have some fun. And I think it’s a. It’s just a really cool environment and a cool community of people. So if you’re listening to this and you’re like, yeah, I could use two or three days away from the real world to work on my business and, and to do these things and hang out with the cool folks at Lawyerists, then hit us up. The easiest thing to do is maybe just email me or Chad.
Stephanie Everett [00:03:17 – 00:03:39]
So stephanieyeurist.com or chadawyerist.com we’d be happy to connect with you and give you some more details. I’m sure there’s a page somewhere on the website, but since I don’t know the URL right now, I say just email one of us and say, hey, can I hear more about that thing you were talking about on the show? And we’d love to connect with you and see if there’s space for you to come join us this year and
Chad Fox [00:03:39 – 00:03:40]
then we can send you the page.
Stephanie Everett [00:03:41 – 00:03:42]
Exactly. Even better.
Chad Fox [00:03:43 – 00:03:43]
Yeah.
Stephanie Everett [00:03:43 – 00:03:48]
All right, well, let’s check out my conversation with Jennifer on being funny.
Chad Fox [00:03:48 – 00:03:49]
All right.
Jennifer Cargo [00:04:03 – 00:04:18]
Hi, I’m Jennifer. I’m with Rose Law Firm of Napa Valley. I’m recently with them. I just celebrated one year and I do have a little bit of history of comedy 101 and 201 and doing a little bit of amateur standup on the open mic nights up in Sacramento. So that was pretty fun.
Stephanie Everett [00:04:18 – 00:04:27]
Yeah. Hi, Jennifer. Welcome to the show. And we should also add, like, I think we helped find you and hire you for the firm, right?
Jennifer Cargo [00:04:28 – 00:04:29]
Absolutely. You did. Yes.
Stephanie Everett [00:04:29 – 00:04:46]
That’s fun. I don’t know if many people know that. We don’t talk about it very much, but we have this hiring package that, where we help law firms do the first round interviews and help kind of screen everybody and help that process so that they just get to meet the final folks. And we. And that’s how we first met you. So that’s super fun.
Jennifer Cargo [00:04:46 – 00:04:53]
Yes, yes. Paige recruited me and it was awesome because we didn’t even speak again until my one year anniversary, ironically, to invite me to this.
Stephanie Everett [00:04:54 – 00:04:58]
Oh, nice. And she was like, hey, that’s. How’s it going? That worked out. That’s awesome.
Jennifer Cargo [00:04:58 – 00:04:58]
Yep.
Stephanie Everett [00:04:58 – 00:05:17]
Well, yeah, we’re gonna dive right into the comedy stuff because, honestly, we were on a call a few months back and you mentioned your comedy training, and it was sort of like record scratch for me. I was like, wait, what? You do standup? I love comedy. I’m just so curious. Like, tell me about that. How did you get started down a comedy path?
Jennifer Cargo [00:05:17 – 00:05:42]
So this was actually crazy. I was working as a compliance officer at the time, and I went to a business conference down in Las Vegas, and there was a gentleman there. Ben Nemeten was the speaker. And I don’t know if you’ve heard of him, but basically he talks about bucket list items and how people should have bucket list items. Right. Have bucket list goals and have a journal. And I believe he sells those kind of journals now. And I’d never even heard of him.
Jennifer Cargo [00:05:42 – 00:06:09]
But throughout the course of the event, people were asked, what do you have on your bucket list that maybe you would be interested in doing someday? And I have a million things. So I threw it up there. I threw comedy on the board, and there was a million little post its throughout the few days. And at the very end of the event, they started calling people up on the stage and they’re like, you, you’re going skydiving. You, you’re going to learn to play guitar. And next thing you know, my name came over the microphone. They said, get up here on stage. And they said, you’re.
Jennifer Cargo [00:06:09 – 00:06:28]
We’re sending you to comedy school. And so I. I was actually awarded comedy school lessons at this event. It was pretty cool, you know, and then the market took a dive and I got laid off. I was no longer with the company shortly after, but I still got to enjoy the comedy lessons and, you know, take my turn on stage and, you know, know what it was like to get booed off the whole deal.
Stephanie Everett [00:06:29 – 00:06:44]
Yeah, I think. Okay, there’s so many questions here, but first, like, I would imagine there’s a lot of fear. For me, there would be a lot of fear going on to a comedy stage. Absolutely. That idea of being booed off, how do. How do you deal with that?
Jennifer Cargo [00:06:44 – 00:07:16]
It was practice for sure, and. And it was an unusual kind of practice. I got one of those cheap little amps with the microphone, you know, like the. Just the cheapest kind you can get for kids. And I was doing standup outside in my backyard with this microphone, and I would look into sort of the mirrored image on the slider. And I could see myself pacing around and kind of the way I was acting and looking and, you know, and it was awesome. The cats are watching. And it was all about cat humor at first, because you don’t know what you’re doing, and you don’t realize nobody really wants to hear that yet.
Jennifer Cargo [00:07:17 – 00:07:21]
And so you have to start somewhere. And, you know, and it really was just a lot of practice.
Stephanie Everett [00:07:22 – 00:07:35]
Do you have to be. I mean, I would imagine some people are just funny and some are not. So when you go to comedy school, like, are. Is their theory, like. No, Anybody can be funny. It’s a skill, and you learn it. Or is it some. What.
Stephanie Everett [00:07:35 – 00:07:37]
What’s the natural talent level need to be?
Jennifer Cargo [00:07:37 – 00:08:01]
I think for improv, you’d have to be naturally funny. So for improv, you have to be just on the spot funny. Everything has to have some semblance of humor. And with standup, it’s a little different. You know, it’s a lot more scripted. And so you can have this little pet peeve in your head that’s been going on for days and kind of just run on a tangent on that, and you don’t realize it’s everybody else’s. Right. But it’s one of those things that, like, I’m not naturally funny.
Jennifer Cargo [00:08:01 – 00:08:27]
Like, in conversation, unless I know you. I’m not gonna typically be naturally funny. You know what people are expecting, like, oh, you do stand up. You’re gonna be naturally hilarious in conversation. And that’s not really the case. It’s like a sport. You have to practice, you have to learn, you have to educate yourself, you know, and you have to actually pay attention each and every day and in your normal interaction to try to find the absurdity in everyday life. Whereas improv.
Jennifer Cargo [00:08:27 – 00:08:42]
Yes. I think you have to be naturally funny. I think that’s a lot more difficult because it literally has to fly out all the time. You have to have the. Just that character, you know, so it’s more than like a tapping into a creative genius on occasion. It’s literally your character or your being when you’re doing the improv.
Stephanie Everett [00:08:42 – 00:08:49]
Yeah. I love what you just said about you have to pay attention and be intentional about finding the absurdity in everyday life.
Jennifer Cargo [00:08:50 – 00:08:53]
Yes, yes. Like, literally everything.
Stephanie Everett [00:08:54 – 00:08:55]
And so how do you do that?
Jennifer Cargo [00:08:55 – 00:09:26]
Well, like for here at work, for example, one of my favorite things is when they go to their signings. So we have this really small office. And I’ll tell you, this is top secret. I don’t know if Rose Long Firm wants this out why they have 5 star reviews, but we have perfect 5 star, probably 100 reviews as of the other day. And it’s because our office is a maze. It looks really tiny from the outside. And when we get you in here, you have to make a right followed by another right. Then you hit a dead end, you’re going to want to make a left at that dead end, there’s another dead end.
Jennifer Cargo [00:09:26 – 00:10:02]
You make another left, there’ll be a third. At that time, when you make that left, you’re actually going to reach the end of a hallway. And that’s the signing office, right? And no matter how serious somebody is, they start to get weak when they realize that they’re helpless to the person in front of them, they’re not going to make their way back to the car. And so they all kind of lighten up and go, gee, Teehee, I don’t know where I’m at. This is amazed. Are you helping me back out? It’s like this concern comes in and whether they’re laughing or they’re concerned, it’s this opportunity for us to break the ice. And we love to do that. And so, of course, we have paralegals here.
Jennifer Cargo [00:10:02 – 00:10:43]
And the three, when they take people back to sign, they make jokes about it like, oh, no, we’re not going to tell you where the car’s at. Or, oh, no, you could use that door over there. A bell will sound, but that’s okay. It happens all the time. But it’s cute, you know, it’s one of those things that breaks the ice. And I think that just hearing the women just outside my door do it, I’ll tell you, it’s hilarious because the reaction that they get out of everybody, they’re so comforted by us and they leave with laughter, you know, and even the attorneys are making jokes about how ridiculous it is to try to find your way back in this small building and how many twists and turns you have to take down, how many hallways to get to where this signing office is. And so just that in itself has been an icebreaker for us.
Stephanie Everett [00:10:44 – 00:11:16]
I love that how you guys, how you’re now. Because that’s what I wanted to get to obviously in this conversation is like, okay, you have this former formal comedy training, and how do you use that in a law firm? How do you use that with clients and translate it into to business success? And you’ve just shared this one really interesting way. It’s like, hey, comedy and jokes is a way to break the ice. It’s a way to make people come off edge. They’re coming into a law firm, they’re probably nervous. You know, it’s maybe. Maybe they haven’t hired a lawyer before. They don’t know what to expect.
Stephanie Everett [00:11:17 – 00:11:22]
And you know, people. And then you sort of can just, okay, we can relax because we’re laughing.
Jennifer Cargo [00:11:22 – 00:11:39]
Yeah, it’s. It’s great. It. You know, I almost feel like the nurse. Like, you get a sticker, you know, the band aids off or something when they’re coming out of that room because they feel this sense of relief, like, okay, I’m done signing. I’ve got my estate plan, and now I can try to find my vehicle, you know, and it’s just. It’s great. You know, it really is.
Jennifer Cargo [00:11:39 – 00:11:58]
And. And just the little twists that everybody puts on it, because I can hear it from my office. I’m right next to the signing office, and I get a kick out of the different jokes that come out of. I mean, it’s not the same thing. Every day, these paralegals are coming up with new material without realizing it. Like, they’re literally comedians, you know, the attorneys, same thing. They’re cracking jokes. They’re.
Jennifer Cargo [00:11:58 – 00:12:06]
You could hear the laughter roaring, and they don’t even realize. They’re just naturally doing it because this hallway is so funny to us and everybody else. It’s great.
Stephanie Everett [00:12:06 – 00:12:13]
Are there other examples where you find that you use this comedy training in your life? And what does that look like?
Jennifer Cargo [00:12:14 – 00:12:41]
I think you do. You have to make light of everything. I’ll be honest. I actually recently had a sudden medical emergency on a family camping trip, and our son was there, and he was really scared. Obviously, he doesn’t want to see his mom like that, you know, and, you know, our son’s 19. He was going to go hiking with us, and I woke up sick in the morning, and I was like, oh, my gosh, I’m really sick. I think I need to go to the hospital. And he was really scared, you know, and next thing you know, I felt like, you know, dizzy and all of this.
Jennifer Cargo [00:12:41 – 00:13:00]
I, you know, I do have a minor heart condition. And so I stopped. I said, find a medic. You know, my husband finds a medic. And, you know, they took care of me, everything. And, you know, and it was just one of those things, you know, what do you say to your son? You know, what do you say? Because I’m out of it. I can’t talk to him. And, you know, my husband, he’s just like, I am.
Jennifer Cargo [00:13:00 – 00:13:03]
And of course, he uses the same little twist. Let’s lighten this.
Stephanie Everett [00:13:03 – 00:13:03]
This.
Jennifer Cargo [00:13:03 – 00:13:21]
This whole thing. And. And he goes, man, son, I was really disappointed when they canceled the airlift. I really wanted that free helicopter ride, you know, and just him saying that at this, you know, national park, you know, it just softened everything, you know, but that’s. I mean, you have to find that in everything. And it really. It did. It helped the situation.
Jennifer Cargo [00:13:21 – 00:13:36]
It helped my son to realize, mom’s not dying, she’s sick. You know what I mean? She doesn’t. You know, and it really did. It helped the situation. And I. I tend to do that with everything, and I. I tend to gravitate towards people that do because I feel like they. They kind of have the secret to life.
Jennifer Cargo [00:13:36 – 00:14:12]
You know, you’re able to find joy and not let anybody take the stress off of, you know, take you into a stressful mode, you know, and especially with, you know, difficult clients, difficult situations. You know, if somebody says, man, she was really hauling off at me, I just look at my go, man, that’s terrible. She must be having a bad day. You know, it’s nothing about you. And so you’ve got to realize that and kind of take it in and go, man, you know, she’s having a wild time, huh? You know, and when you lighten it like that, it just. It changes just your whole being and your whole mentality, and it helps other people to realize, you know, like, maybe not to personalize something so much, to let it roll off.
Stephanie Everett [00:14:12 – 00:14:37]
You know, my husband’s been known to say that you. You can’t take the fun at a funeral or something. He has some, you know, like, you know, funeral starts with the word fun. And he’s been accused of. Of being a little too. Having a little bit too much fun. But I think for him, it’s kind of the same thing. Like, we’re in this intense situation, and that’s how he sort of deals with it, is through comedy, through laughter.
Stephanie Everett [00:14:37 – 00:14:43]
He’ll make jokes. He’s always, you know, lightening the mood that way. So I totally can see that.
Jennifer Cargo [00:14:43 – 00:15:05]
And I think that it is something with comedians where you like to see people smile. So, like, if I’m at the grocery store and I can think of anything cheesy to say to the lady at the checkout, I’m gonna say it. I’m going to say it and let everybody hear me. I don’t care, you know, and it does. It tends to brighten everybody’s day. Then the person behind me smiling, I’m smiling. The person ahead of me, smiling. That’s what you do.
Jennifer Cargo [00:15:05 – 00:15:12]
But people don’t realize that going through life with sort of that mentality, it does. It gives you a kind of a better day.
Stephanie Everett [00:15:12 – 00:15:29]
Yeah. How else do you think that you’ve used this? Like, okay, let’s go back to the actual training. So you went to class and, like, they actually teach you. Like, is there. Is there timing? Like, what. What does a comedy class, like, have to. Like, what do you have to learn to be funny?
Jennifer Cargo [00:15:29 – 00:15:55]
You have to stand on stage for five minutes without fainting. Right. Puking or fainting, really? So that’s gonna be the hardest part. You’re going to have to realize that cat humor’s not getting anywhere. And then cursing is basically like a cheap. I don’t know, you learn right off that that it’s one of those cheap things where if you’re throwing out a lot of curse words just to make people laugh, you’re not necessarily funny. You’re just using potty humor. And so you have to learn that.
Jennifer Cargo [00:15:55 – 00:16:24]
But it’s definitely a lot about timing. You have to be able to pause. A lot of people don’t realize when they speak. They speak rapid when they’re nervous. And when you’re doing comedy, you’ll notice those people on stage are very smooth. But I’ll tell you, one of the top secret things that any comedy course will tell you, even if you take Steve Martin’s masterclass, is that they’re all the jokes are the same. There’s a setup where they’re going to set you up with, okay, this is what I’m talking about. And then there might be some little things that make you chuckle, and they call those tags, Right.
Jennifer Cargo [00:16:24 – 00:16:53]
And you may have one or two tags. And then at the very end, there’s the punch, and that’s where you’re expecting the laughter. And what I found interesting about the comedy class was that you don’t notice in everyday life when somebody’s joking with you or you’re watching your favorite sitcom or comedian, that they’re all using this setup. Tag and punch. Set up. Tag and punch. So when you find anything, you know, the irony in life, you literally just use that to kind of flesh it out. And that’s how you create the draft of your.
Jennifer Cargo [00:16:53 – 00:16:53]
Your standup.
Stephanie Everett [00:16:53 – 00:17:15]
That is cool. I know. We. We actually went to a standup show, I think, about a week or two ago. My husband gifted it for me for our. For my Mother’s Day present. And he knew I would like the comic in part because he’s clean and I, you know, so I That’s. I’ve been to the other comics too, but, you know, I appreciate that because I do think it’s harder.
Stephanie Everett [00:17:15 – 00:17:58]
And then what struck me after we left is I was just like, this guy. I mean, I don’t know how my husband finds it, too, but I was like, this guy, it feels like he just knows my life. Like, all the things he was joking about, like things that him and his wife do, it just resonated because I was like, that is us. Like, we have that same conversation. Like, he did this whole bit about how they watch TV and they’ll be watching TV on the couch, and then they look each other and they’re like, I mean, we’re only half lying down. What if we were all the way lying down? Like, at what point can we go to bed and watch tv? And I was like, that is a conversation my husband and I have nightly. Like, that’s ridiculous because we’re already. It’s not like we’re walking, like, we’re already in a pretty comfortable seated position, but we’re like.
Stephanie Everett [00:17:58 – 00:18:00]
But we could be all the way lying down.
Jennifer Cargo [00:18:00 – 00:18:20]
Yeah. It’s the humor in the everyday. And that’s what appeals to most people. Because, like, with me, with the cats, let’s just say that’s what I started out with. It was horrible, trust me, you know, But I had to start somewhere. I had to learn how to write. And nobody laughed, of course, you know, because you’re dealing with cat haters, cat dislikers, kind of cattish people. It’s not going to be everybody’s cup of tea.
Jennifer Cargo [00:18:20 – 00:18:56]
But when you can find something that everybody resonates with, like their. Their trauma in an Uber or something like that, then you’ve got it all, you know, you know what they deal with at a restaurant with the server when it’s busy and it’s a fancy restaurant and it’s an important event or something, and, you know, you just find something. And then the other part is that you find a way to overreact or over exaggerate kind of what it is, you know, like, obviously we don’t ponder what we’re doing on the couch at night. That’s what made it so funny, is that we don’t ponder it. So just hearing somebody ponder it was like, oh, you know, that, you know, it perks your ear up because it hasn’t been done. You know, it’s fun.
Stephanie Everett [00:18:56 – 00:19:18]
Yeah. Other curious. Just any other, like, ways that you see using this in your. With you, you talked about the client experience and we talk about that. So much here lawyer is like, how do we get intentional about creating a great client experience? And I’m just curious if you have any other sort of tips or things you’ve noticed from this comedy training that you bring to your client experience?
Jennifer Cargo [00:19:18 – 00:19:50]
I think for the client experience, it’s really all going to be about doing everything with a smile. You know, if you always have a smile on your face, the client’s going to be happy. And I don’t know if anybody realizes it. And it’s not even to be funny. And let’s, let’s face it, funny people are not stupid. They’re actually really witty, they’re really intelligent. To be able to draft it out, flesh it out, or even to come up with it just on the spot, you know, when you’re dealing with improv. And so to me, if you can just say everything with a smile on your face, you notice there’s a different reaction out of people than just being dead faced.
Jennifer Cargo [00:19:50 – 00:20:26]
And you even in everyday life experience that, like I’m saying, with your server, with your cashier, whoever you come in contact with. When you contact with people with smile, it’s different. And so when you’re one of those bubbly people, like a comedian, you kind of, you know, you’re either smiling the whole time or you’re grieving the whole time to try to be funny. You know, people tend to have different Personas when they’re funny, but what I have noticed is that if you just talk with a smile, it’s a totally different reaction out of everybody you’re dealing with. It really is, you know, and as long as they know you’re not mocking them, you’re, you know, you’re being sincere, I think it definitely just the smile is what lends it all.
Stephanie Everett [00:20:27 – 00:20:44]
I love that it’s so simple and so true and just something, you know, sometimes I think like in life it’s, it’s not difficult, but it’s just being intentional, right? And remembering and being like, oh yeah, these are little things. But like, are we smiling even when we’re on a call and somebody can’t see us?
Jennifer Cargo [00:20:44 – 00:21:49]
Because it doesn’t, you know, this is a stressful place. On occasion they get yelled at, you know what I mean? And with me being the office manager, I like to try to make light of everything, you know, and same thing, just getting to know them. You know, if they’re saying, I’m not feeling well today, you know, I get, I think I’m gonna need to go home. And I’m like, oh man, don’t stop by here first, whatever you do, you know, or the other day, you know, somebody said, I think I’m gonna need to go home early. And then before I head home, I’m thinking, well, I think I’m having what she’s having tonight, you know, because I felt sick too, or something like that, you know? But just that little amount, it seems to lighten the load in the office as well. And I’ve noticed that, like, with my personality, I’m typically one of those annoying people, you know, that’s always happy or always in a good mood or trying to find a really cheesy joke. You know, they call it dad jokes or whatever, and I tend to do that all day. So it’s like, people tend to have a love or hate with me, but with the employees, it seems like when an employee is dedicated and they’re around somebody like that, and that’s our office manager, do you know how much easier it is to come to her when you have cramps that one day? You know what I mean? It really is.
Jennifer Cargo [00:21:49 – 00:22:11]
I’m sorry, you know, but when you’re that person that can make light of everything, it’s a sense of relief for them. They can tell you they got yelled at. They can tell you they got chewed out by that client. They can tell you when they need to go home. You know what I mean? And it doesn’t. You know, it doesn’t instill a sense of fear in them just to be able to talk to their manager. And I’ve noticed that Definitely. I’ve had 10 subordinates in my last position, and it was easily to me.
Jennifer Cargo [00:22:12 – 00:22:31]
What kept me connected to my team and what kept the team running, well, running smooth was the fact that they were all able to approach me. They could come flying in my office and say something very serious. And they knew I’d probably poke fun at them, soften it, and then give them a response that was, you know, maybe a resolution to what they were looking for. And I think that really helps.
Stephanie Everett [00:22:31 – 00:22:43]
Absolutely. And, yeah, you’re speaking to that. Just like caring about people as individuals, as. As humans. And that is so important as leaders that we do that, because then we build that trust, and then they will come to us.
Jennifer Cargo [00:22:43 – 00:22:45]
Exactly. Yeah.
Stephanie Everett [00:22:45 – 00:22:54]
All right, well, I gotta. You know, I gotta ask before we wrap up. What, like, you said it. So do you have a favorite dad joke? Maybe it’s a mom joke. I don’t know. But what do you.
Jennifer Cargo [00:22:55 – 00:23:10]
Oh, my gosh. Everybody always asks me that. Actually, one thing I would love to. I would love to end with was that I actually have used A.I. i know that lawyers is really into A.I. and I’ve used A.I. to help me to write comedy. And I honestly, if anybody’s listening, please do so.
Jennifer Cargo [00:23:10 – 00:23:32]
Just watch what it says. I wanted to create a spoof of a. What is it? A GoFundMe. I wanted to make a gofundme here. I live in the Napa Valley and an entry level house is probably about 800,000, which is not common. Right. But if I want to live where I work, I’m going to have to pay 7, 800,000 for a first time home here. Right.
Jennifer Cargo [00:23:32 – 00:24:08]
And so I thought, well, let’s make a, you know, funny gofundme. And let me tell you, the AI started writing jokes and I had to stop it. And I was like, wait, stop writing my jokes for me? And then I was like, are you plagiarizing anybody? And then I had to do a search, you know, to look, and it was coming up with its own original jokes, and they were way better than mine, which was discouraging, you know, for me, as far as writing goes, of course. But. But it also helped me. It inspired me because it made some of the jokes that I was creating for this spoof GoFundMe a little bit better because it was like, don’t just ask for the pizza. The AI tells me, ask for the pizza. The tip, and a little bit to give the guy at the door.
Jennifer Cargo [00:24:08 – 00:24:35]
You know, it just. The fact that it threw it out there was just. I was floored by it, that it gave me so much detail and it literally ran off onto these tangents of something that just sounded like an absurd mess. And to be honest, I think that the AI that assists me with the comedy writing has probably been funnier than most people I’ve seen on stage. Yeah. And I don’t want to steal it, obviously, and I know I can’t. And I tell it that. You know what I mean? I’m like, I can’t steal your joke.
Jennifer Cargo [00:24:35 – 00:24:50]
Just help me write them. Okay. But you really have to prompt it to help you and not actually write for you. And when it does and it comes up with something out of the ether, it’s more impressive than what most humans come up with. So I’ve loved it. I’ve actually got a kick out of it. It’s worth looking into.
Stephanie Everett [00:24:51 – 00:25:02]
Yeah, I love it. It’s like you’re. And I agree, like, sometimes it just helps spark ideas or kind of it sparks creativity in ourselves that maybe sometimes it’s harder to tap into. It sounds like that’s what you’re doing.
Jennifer Cargo [00:25:03 – 00:25:17]
Yeah. And it’s like, oh, you went there. But I want you to go way further. I want you to take it all the way out into left field. And that’s what it’s coaching me to do, which was very impressive, you know, and it makes me feel like, oh, if I’m going to do standup again, I’m going to need my AI coach to help me to write for sure.
Stephanie Everett [00:25:17 – 00:25:22]
Nice. And so are you. Do you try to get on stages regularly? You go to open mic nights?
Jennifer Cargo [00:25:22 – 00:26:02]
Like, I haven’t in quite some time. I’ve relocated to Napa and so I’m much further from Sacramento. And when I was doing that, it was actually on weeknights and it was after work. I would commute in bumper to bumper traffic up to the city, do the standup night, and then in the dark, find my way back to my car and get back home by 10, 10:30 and try to get to bed for work in the morning. And so as of lately, I haven’t been doing it. My most recent was actually I was asked to do a roast and toast for a retirement party. And the man was very inappropriate during his tenure and I didn’t know him very well, which was very interesting. And so, you know, I couldn’t think of what sort.
Jennifer Cargo [00:26:02 – 00:26:26]
Right. But they just happened to have a love seat in the corner that they were going to take pictures with. And I was like, is this where we sit on his lap to take pictures at the end of the night? And everybody was floored. I think people cried when I said that because I knew what kind of person I was dealing with and I knew what kind of crowd I was dealing with and I knew it was going to be okay for me to be that politically incorrect at that moment. And so, you know, it worked. But that, yeah, that was my last time actually enjoying it.
Stephanie Everett [00:26:26 – 00:26:51]
Maybe this will be a little encouragement to, you know, keep getting back out there. And I love it. And maybe there’s someone listening and you’re thinking, I’ve always wanted to try it or I wanted to take an improv class or I want to do something on the bucket list. I love that they just kind of gifted bucket list items at the end of that conference and would love to encourage anyone, like maybe go beyond your comfort zone and try something new and see what happens.
Jennifer Cargo [00:26:51 – 00:26:56]
Absolutely. The courses are worth it. You meet wonderful people, we stay connected and we still laugh at each other online.
Stephanie Everett [00:26:56 – 00:27:00]
Well, thanks so much, Jennifer, for joining me today. It has been fun to have you.
Jennifer Cargo [00:27:00 – 00:27:01]
Yeah, you too. Thank you.
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Lawyerist Podcast |
Lawyerist Podcast is a weekly show about lawyering and law practice hosted by Stephanie Everett and Zack Glaser. https://www.lawyerist.com