COVID-19 Resources for Lawyers
Featured Guest
Dan Thompson

Dan Thompon is a registered rehabilitation professional, registered vocational professional and certified life care planner. He is currently the president...

Your Host
John Czuba

John Czuba has 28 years experience in the publishing industry. Since 1994 he has worked for the AM Best,...

Episode Notes

Expert Service Provider Dan Thompson of DeeGee Rehabilitation Technologies addresses vocational rehabilitation in the US and Canada and the impact on claims.

Special thanks to our sponsor, AM Best Company, Best’s Insurance Professional Resources, including Qualified Member attorneys, adjusters and expert service providers.


The Insurance Law Podcast

How Vocational Rehabilitation Impacts Claims





Intro: This is the Insurance Law Podcast, brought to you by Best’s Recommended Insurance Attorneys.




John Czuba: Welcome to The Insurance Law Podcast, the broadcast about timely and important legal issues affecting the insurance industry. I’m John Czuba, Managing Editor of Best’s Recommended Insurance Attorneys, including expert service providers.


We’re pleased to have with us today Expert Service Provider, Dan Thompson. Dan is the President and CEO of DeeGee Rehabilitation Technologies with offices in Ontario, Canada and in Arizona. He has worked with the litigation arena for over 26 years. Dan is a registered rehabilitation professional, registered vocational professional, and a certified life care planner. Dan’s company provides expert opinion to insurance carriers, attorneys, and medical professionals by assessing their needs and vocational capabilities for people with disabilities.


And Dan, thanks again for joining us today.


Dan Thompson: Hey, thanks for having me again, John. I really appreciate the opportunity.


John Czuba: And today, we’re going to be discussing Vocational Rehabilitation. And Dan, for our first question, could you tell our audience, what is Vocational Rehabilitation?


Dan Thompson: Well, that’s a great question, John. Vocational Rehabilitation, or as we in the industry call it, Voc Rehab, it’s primarily a process that enables people with functional, psychological, developmental, cognitive, and/or emotional disabilities to overcome their barriers to either access. In other words, if they’ve never had employment before, to get a job, maintain, or to return to the workforce, if of course they’ve had an injury. And what that really means is to the best means practice to try to get people back to work or just pure employment for the first time.


Now, some of the techniques might include doing a formal assessment for people who have never worked before. That may mean résumé writing and/or how to conduct oneself in an interview. For those who have worked before, it may be a matter of doing an ergonomic test to see what the environment is like, program evaluations, research.


So in other words, let’s find out how practical it is for someone to get back in the workforce, goal setting and planning. And in some cases, it might even be health advice to help them mitigate their disability to support return to work. Some of the career counseling, job analysis, in other words, what does the market going to be bearing at this point, job development, of course, and placement services.


Now, sometimes it’s a matter of doing a functional or a work capacity evaluation, and what that means is that we try to ascertain whether they are working in a sedentary medium, and/or a heavy capacity, and what sort of things can they do physically to meet those goals.


John Czuba: Dan, what are some of the other factors, that also need to be considered?


Dan Thompson: Well, I guess when you’re looking at vocational rehab, basically, assuming that the person worked before they had the accident, the first rule of thumb, John, is to try to get them back into the same job. However, that may not be possible due to their physical and/or cognitive limitations that prevent them from working in that capacity.


So, for example, a construction worker, he may not have the physical, or she may not have the physical capacity to carry up the demands of their job, and if the job is unionized, for example, you may even have to look at the collective bargaining agreement and take that into consideration as well.


If you cannot get them back to their old job, the next rule of thumb, of course, is to try to get them back to the same employer, but to look at perhaps their transferable skills.


So if we take that same construction worker, he may not be able to frame a house, however, depending on their aptitude and skills, they may be able to develop the blueprints for that same house, that is, they may be able to become a crew manager, and/or a project manager for the same housing project. A tool that’s used to accomplish that, that we in the vocational rehab industry use, is called a Transferable Skills Analysis.


So what that’s a matter of — or the attempt I guess is to try to take what that job requires in terms of what skills are needed and then to look at what that person has, and try to come up with a match.




So that’s the main thing that I think that we look at, and usually, 9 times out of 10, they’re pretty successful.


John Czuba: Dan, how about any differences in how vocational rehabilitation is handled in Canada as compared to the US?


Dan Thompson: I don’t think there’s a huge difference. I think most states and/or provinces have a VR Department, that’s a Vocational Rehab Department and that may manifest itself in different ways. But what they try to do is, work with job seekers with disabilities to secure or maintain employment.


Now, before I became a registered rehab professional, a registered vocational professional, and a certified life care planner, I co-founded a company called Kolvox Communications and in essence what we did is we developed voice recognition products to improve the productivity for people with disabilities.


In essence, what we do is we do that same means analysis I talked about before, working with the province’s VR Department so that if the person had a job, they needed a computer with voice recognition or some other adaptation, to ensure they could meet the productivity, that’s where that would come into play.


So — and that way, you look at what the deficits are physically that this person has, and try to match the technology accordingly.


Now in the US, the Department of Labor uses what they call the Dictionary of Occupational Titles or DOT. In Canada, we use what they say is the NOC, that’s the National Occupation Codes. Now both of those systems, I guess, try to attempt to standardize the language for job descriptions. We try to look at what type of job categories might be out there, the education needed, the type of temperaments, physical demands, what kind of temperatures are they working in? So, for example, people with burns may have to have a high consideration on what type of temperatures are being exposed to. So it takes everything I guess into consideration.


They also look at the employment numbers, or in other words, how realistic is it for you to get a job 00:07:31 without saturated by the amount of employees out there? And these are all very helpful tools in helping someone try to get a job. But as I indicated before, there’s not a whole lot of difference in the US and in Canada.


John Czuba: How about the impact on claims, Dan, can you tell us that?


Dan Thompson: Well, I mean after all, AM Best, that’s what they’re here for, is to look at what impact it’s going to have on the insurance industry. So if we look at the unemployment for people with disabilities in the United States, it was registered as 8% in 2018. John, that’s almost twice the rate for people without disabilities, I should say, which was 3.7%.


In Canada, those numbers are even more striking. If we look at that, and we take into consideration that the unemployment rate was as low as 5.8%, whereas people with only mild disability had 35% unemployment rate, and those with severe disability had a 74%.


So when we take all that into consideration, what exactly does that mean? Well, we look at the average minimum wage in the United States, that’s $7.25. In Canada, we’re looking at $11.06. Either way, on face value, it doesn’t seem to be a huge loss of earnings claim that the person would have; however, if they’re young, and say, 19 or 20-years-old, and you’re going to be amortizing that over the rest of their, what we call work-life, well, if you expose that for, say, another 45 years, we could be looking at a loss of earnings claim almost as much as a million dollars.


So basically, what we try to do is make sure that they can hopefully get some type of employment, either part-time or full-time. And even if they work, say, as a Walmart greeter, I think that’s going to improve their quality of life, it’s going to enable them to get out, socialize and meet with people, and that’s the important thing. That means people don’t sit around when they go to a party, the first thing people do is ask you, what do you do for a living? Well, I’d much rather say, I work at Walmart, than say, I sit at home, and I’m unemployed.




John Czuba: And Dan, what do you see for the future?


Dan Thompson: That’s a very interesting question. I think what we need to look at is, I guess, the different ages in employment. So, for example, the Agricultural Revolution enabled people to produce more food, enabled them to have more time to pursue leisure activities, and of course, it improved their quality of life, and therefore, they didn’t have to spend all of their time foraging for food just to stay alive.


Now the Industrial Revolution, it created even new industries, such as the automotive industry where skilled workers were replaced with low-skilled workers, and employees were both underpaid and overworked. One only has to look at the movie ‘Norma Rae’ to see what type of deplorable work conditions were out there.


Now, in the post-industrial age, basically, most people I guess are being displaced. So, for example, bank tellers are replaced by machines. You go to your local Starbucks, you may or may not even be served by an employee, it might be by a machine. So where jobs are displaced, new opportunities become available. So, for example, these same employees who worked at Starbucks may now be working in technology jobs to support the same industry. So again, people are making money in different ways.


Nowadays, there are bloggers or YouTubers that are out there that are making vast amounts of money that wouldn’t even be possible, say a few years ago. So although conventional jobs may be going by the way of the dodo, I think as I indicated before, it opens up vast opportunities in other areas that perhaps aren’t conceivable until that industry comes into play. So that’s the way I see things, John.


John Czuba: Dan, thanks again so much for joining us today.


Dan Thompson: Well, thank you for having me, and I look forward to doing it again sometime.


John Czuba: You’ve just listened to Dan Thompson, President and CEO of DeeGee Rehabilitation Technologies with offices in Arizona, and Ontario, Canada. You can learn more about Dan’s company at, and special thanks to today’s producer, Frank Vowinkel.


And thank you all for joining us for The Insurance Law Podcast. To subscribe to this audio program, go to our webpage And if you have any suggestions for a future topic regarding an insurance law case or issue, please email us at [email protected].


I’m John Czuba, and now this message.




Outro: Best’s Insurance Professionals and Claims Resource is the top website for locating qualified professionals and need to know insurance information for the claims market, brought to you by A.M. Best, the world leader in insurance industry information. Visit



Brought to You by

Notify me when there’s a new episode!

Episode Details
Published: September 26, 2019
Podcast: Best's Insurance Law Podcast
Category: Legal News
Best's Insurance Law Podcast

Best's Insurance Law Podcast features discussions with leading insurance attorneys about timely industry issues.

Listen & Subscribe
Recent Episodes
Cumis Counsel Selection and Impact on Claims

Attorney addresses circumstances that trigger an insurer's obligation to provide cumis counsel in cases.

“Reverse Reptile:” How Defense Counsel Are Turning the Tables 

Expert Service Provider discusses how insurance companies can best be prepared for reptile attacks in litigation.

Claims Impact of Michigan No-Fault Law Reformation

Adjuster addresses changes to the Michigan no-fault insurance law and impact on claims and risk managers.

How the COVID-19 Crisis Creates an Environment for Fraudulent Insurance Claims

Adjuster discusses COVID-19 triggering fraudulent claims.

How COVID-19 is Changing Insurance Claims Handling and Inspections

Senior Forensic Mechanical Engineer addresses how COVID-19 has changed claims handling now and for the future.

How COVID-19 will Impact the Return to Workplace Environment

Attorney addresses COVID-19 return to work challenges.