Featured Guest
John Suh

John Suh has served as LegalZoom’s Chief Executive Officer since February 2007 and as a member of their board...

Your Host
Victor Li

Victor Li is the legal affairs writer for the ABA Journal. Previously he was a reporter for Law Technology News, the American...

Episode Notes

“We didn’t start out to be disruptive,” says John Suh, LegalZoom’s chief executive officer. “We were set up to fix a problem. The legal system was broken and too many people were frozen out of it.”

For Suh, the main goal of LegalZoom continues to be providing access to the legal system for millions of Americans who can’t afford an attorney and do not qualify for free legal services. “So much of our legal system is focused on BigLaw or access to justice for those below the poverty line,” says Suh. “What about the 84 percent or so of people between that? For them, the system really has failed.”

What Suh has done during his tenure as CEO is transform the company from a do-it-yourself outfit into one that has partnered with lawyers.

“The perception that we’re an online legal company with no human lawyers is just not true,” says Suh. “Over the last five years, we’ve embraced lawyers and become quite adept with working with them.” There have been over 200,000 one-on-one consultations between LegalZoom customers and lawyers licensed in their respective states, he says.

Brought to You by
Newsletter

Notify me when there’s a new episode!

Episode Details
Published: April 19, 2016
Podcast: ABA Journal: Legal Rebels
Category: Legal Technology
Podcast
ABA Journal: Legal Rebels
ABA Journal: Legal Rebels

In depth interviews with innovative pioneers in the legal profession.

Listen & Subscribe
Recent Episodes
06/12/19
Avvo founder Mark Britton unwinds as he thinks about next step

Mark Britton, founder of Avvo, gives listeners a dive into the company and talks about what his next steps will be while he's taking...

05/15/19
David Van Zandt has made a career out of touching third rails in higher ed

Whether grappling with political issues of the day or an oppositional faculty, David Van Zandt has continually forged ahead for the changes he believes...

04/17/19
Nonprofit law pioneer applauds ‘low bono’ growth

Luz Herrera talks about how a low-bono practice can enable a lawyer to balance the desire to help people with making a living.

03/13/19
Jeff Carr continues his fight against billable hours

Jeff Carr talks about why he came out of retirement, and how his principle of the Three Es calculated the value of legal services...

02/13/19
Leading advocate for diversity in legal industry hasn’t seen much progress in 10 years

Emery Harlan, co-founder of the National Association of Minority & Women Owned Law Firms, talks about how little has changed for diversity in the...

01/16/19
Beating the drum for change

Ralph Baxter talks about his days with Legal rebels, where his profession has been and where he thinks it’s headed.