Featured Guest
John Suh

John Suh has served as LegalZoom’s Chief Executive Officer since February 2007 and as a member of their board...

Your Host
Victor Li

Victor Li is the legal affairs writer for the ABA Journal. Previously he was a reporter for Law Technology News, the American...

Episode Notes

“We didn’t start out to be disruptive,” says John Suh, LegalZoom’s chief executive officer. “We were set up to fix a problem. The legal system was broken and too many people were frozen out of it.”

For Suh, the main goal of LegalZoom continues to be providing access to the legal system for millions of Americans who can’t afford an attorney and do not qualify for free legal services. “So much of our legal system is focused on BigLaw or access to justice for those below the poverty line,” says Suh. “What about the 84 percent or so of people between that? For them, the system really has failed.”

What Suh has done during his tenure as CEO is transform the company from a do-it-yourself outfit into one that has partnered with lawyers.

“The perception that we’re an online legal company with no human lawyers is just not true,” says Suh. “Over the last five years, we’ve embraced lawyers and become quite adept with working with them.” There have been over 200,000 one-on-one consultations between LegalZoom customers and lawyers licensed in their respective states, he says.

Brought to You by
Newsletter

Notify me when there’s a new episode!

Episode Details
Published: April 19, 2016
Podcast: ABA Journal: Legal Rebels
Category: Legal Technology
Podcast
ABA Journal: Legal Rebels
ABA Journal: Legal Rebels

In depth interviews with innovative pioneers in the legal profession.

Listen & Subscribe
Recent Episodes
01/15/20
Reinventing the staid field of legal academic writing

Bryan Wilson, editor-in-chief of MIT, discusses their MIT Computational Law Report.

12/12/19
How one lawyer built a practice by defending a notorious accused hacker

Tor Ekeland of Tor Ekeland Law in New York discusses how to mind a statue and build a legal practice.

11/13/19
Diversity in the legal tech community

Kristen Sonday discusses what it means to be a female co-founder, questions why she didn't notice more female and minority founders, and wonders if...

10/16/19
Criminal justice experts hope tech can more easily help people expunge prior convictions and arrests

Colleen Chien and Sarah Lageson talk about their research into the modern trials and tribulations of expungement, sealing and criminal records.

09/18/19
Exploring new frontiers in research for the legal industry

Bob Ambrogi and Andrew Arruda talk about how new technology and artificial intelligence can help legal research.

08/14/19
How experiential learning became the norm

The past 10 years have brought a sea change to legal education, says Legal Rebel Rodney Smolla.