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Terri Morrison

Terri Morrison

Terri Morrison is president of Getting Through Customs, a highly successful Internet product and training firm for global business travelers. Her clients include American Airlines, AEP, Carnival Cruise Lines, Cypress Semiconductor, Deloitte & Touche, Dun & Bradstreet, Hewlett-Packard, Dupont, and Lucent Technologies. She conducts seminars in intercultural communications, has written for many publications, has appeared on numerous TV shows, and has been profiled and quoted in national newspapers and magazines from the Wall Street Journal to Fortune.

She is a Speaker and Author of ten books, including “Kiss, Bow or Shake HandsĀ®: The Bestselling Guide to Doing Business in More Than Sixty Countries.” It is one of Inc. Magazine’s “7 Best Books on How to Negotiate” and has been translated into multiple languages – from Mandarin and Russian to Spanish and Estonian.

Her new book, “Kiss, Bow or Shake HandsĀ®: Courtrooms to Corporate Counsels” will be published in August by the American Bar Association. It focuses on Intercultural Communications and the Law, but is equally of value to executives, travelers, and researchers. The first section covers topics such as First Impressions, Verbal and Non-Verbal Communication, Logic and Persuasion, Deception & Diplomacy, Juries, Religious and Political Taboos, Time, MA, Silence, and Writing Systems. Additionally, over 50 Country Briefs and Tips are included. These concise, focused reads are helpful for professionals with minimal time, but maximum interest in successful communications with diverse populations both domestically and internationally. A pre-publication version of the Foreword, written by Tom Sager, Partner, Ballard Spahr, is available upon request.

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Guest Appearances
June 25, 2018

International etiquette: Minding your manners when practicing abroad

Terri Morrison discusses how to not offend clients and alienate foreign judges and arbiters even with the hurdle of cultural differences.