Shanell Schuyler is director of the Attorney Consumer Assistance Program (ACAP) and Intake Department of The Florida Bar. She also supervises the Bar’s Grievance Mediation and Fee Arbitration Program pursuant to Chapter 14 of the Rules Regulating The Florida Bar. In 1990, she graduated from Florida State University, cum laude, with a B.S. in Finance. She attended Stetson University College of Law, graduating in 1994, and began her legal career in a South Florida law firm where she made partner and practiced commercial litigation, banking law, eminent domain, real estate and probate administration. Ms. Schuyler chaired the Unlicensed Practice of Law Committee, and later she became chair of a Grievance Committee in the 17th Circuit. From 2003-2007, she practiced law in Johnson City, Tenn., focusing on representing children with dependency issues. She relocated to Tallahassee in 2007, as a senior attorney in the Bar’s ACAP program. She became director of the ACAP/Intake Department in February, 2012. Ms. Schuyler taught School Law online for Liberty University’s School of Education and she was an adjunct professor at East Tennessee State University. She is also active in her local church and in her community, where she serves on the board of a local theatre.
Shanell Schuyler discusses common complaints her office receives and how lawyers can avoid being the cause of these complaints.
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