Lucy Dillon is chief knowledge officer at Reed Smith LLP where she is responsible for the delivery of knowledge, innovation and information strategy. Her role is to give access to the relevant information and knowledge required to offer exceptional client service. Using technology and project management to deliver legal service efficiently is a key focus of the firm’s practice innovation team, which Lucy leads. The firm has invested in an innovation program to harness the ideas and creativity of the firm’s community. Lucy and her team also identify opportunities for the firm to collaborate with clients to help them deliver their own strategic goals.
Lucy Dillon and Nick Long of Reed Smith LLP discuss how modern law firms approach innovation and strategies for measuring the success of new projects.
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