Joey Coleman helps companies keep their customers and employees. As an
award-winning speaker, he shares his First 100 Days® methodology for
improving customer and employee retention with organizations around the
world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street
Journal #2 best selling book, Never Lose a Customer Again, shows how to turn
any sale into a lifelong customer and his upcoming book, Never Lose an
Employee Again, details a framework companies around the world can use to
reduce turnover and increase employee engagement.
Stephanie and Joey Coleman, author of Never Lose an Employee Again: The Simple Path to Remarkable Retention, explore the crucial role the employee experience plays in creating a happy and engaged team. ...
In this episode with Joey Coleman, we talk about what client experience really is and why it’s important—especially during the first 100 days.
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