How to deal with high-conflict clients (podcast with transcript)

For some clients, it seems like no matter what facts you present them with, you just can’t make them see the reality of their situation. They want to battle every step of the way to “have their day in court,” even when it’s not in their best interest.

ABA Journal reporter Stephanie Francis Ward speaks with Bill Eddy, an attorney, mediator and author of books including High Conflict People in Legal Disputes. He shares tips on what you can do to try to reach high-conflict clients—and how to tell them things they do not want to hear in a way that makes them listen.