Looking for innovative, practical solutions to improve client services? New Solo host, Attorney Kyle Guelcher, a solo practitioner and the most recent Chair of the Young Lawyers Division of the Massachusetts Bar Association, joins Catherine Sanders Reach, Director at the American Bar Association’s Legal Technology Resource Center, to highlight the many ways you can use technology to provide better client service. Catherine discusses Google tools and resources, information about credit card transaction services for lawyers, programs that would allow a client to “log in” and see the status of their case, and much more.
Special thanks to our sponsor, Firm Manager.
Sony Corporation suffered a huge security breach in its video game online network with names, addresses, and credit card numbers of 100 million PlayStation and PC game network users stolen by hackers. Attorney and co-host Bob Ambrogi welcomes Justin Brookman, the Director for the Center for Democracy & Technology’s Project on Consumer Privacy and Attorney John H. Lacey from the McCormack Firm, LLC and author of “Massachusetts Data Privacy Law Blog,” to take a look at one of the largest online security breaches. Justin and John talk about litigation, potential legislation and how this breach could impact Sony.
In part one of Credit Card Consumers & Arbitration, co-hosts Bob Ambrogi and J. Craig Williams discussed consumer rights and mandatory arbitration used when a dispute between the credit card holder and the credit card company arises. In part two, Bob & Craig welcome back Attorney Deepak Gupta, staff attorney at Public Citizen Litigation Group and Attorney Alan Kaplinsky, senior partner at the firm, Ballard Spahr Andrews and Ingersoll, to discuss the Arbitration Fairness Act, what’s next in arbitration and add their insight to the already lively discussion on this controversial topic.