Looking for innovative, practical solutions to improve client services? New Solo host, Attorney Kyle Guelcher, a solo practitioner and the most recent Chair of the Young Lawyers Division of the Massachusetts Bar Association, joins Catherine Sanders Reach, Director at the American Bar Association’s Legal Technology Resource Center, to highlight the many ways you can use technology to provide better client service. Catherine discusses Google tools and resources, information about credit card transaction services for lawyers, programs that would allow a client to “log in” and see the status of their case, and much more.
Special thanks to our sponsor, Firm Manager.
Podcast: Play in new window | Download (Duration: 24:20 — 16.2MB)
Why are the world’s best communicators often unable to have difficult conversations with clients, employees, partners, or even family members? Find out on The Un-Billable Hour, with host Attorney Rodney Dowell, Director of the Massachusetts Law Office Management Assistance Program and interim executive director at Lawyers Concerned for Lawyers, along with Szifra Birke, coach, consultant and co-host of Shrink Rap, a syndicated cable TV show. They discuss the impact on success and how legal professionals can start handling difficult conversations in a healthy manner.
Special thanks to our sponsors, SunTrust, EnterYourHours.com and Firm Manager.
Podcast: Play in new window | Download (Duration: 31:39 — 21.3MB)
Ethics and professionalism are essential to becoming a successful paralegal. On this edition of The Paralegal Voice, co-hosts Lynne DeVenny and Vicki Voisin welcome paralegal, Camille Stell, Director of Client Services for Lawyers Mutual, who provides ethics tips for paralegals, talks about how paralegals can assist attorneys in the area of client communications and what paralegals can do every day to maintain the highest level of professionalism.
Special thanks to our sponsors, the National Association of Legal Assistants (NALA).
Podcast: Play in new window | Download (Duration: 34:58 — 24.1MB)
In this second edition of The Robert Half Legal Report, host Marilyn Bird, District President for Robert Half Legal, welcomes Attorney Charles Volkert, Executive Director of Robert Half Legal, to discuss how law firms and corporate legal departments are changing in response to major developments not only in the legal field, but also in the broader economy. Marilyn and Chad examine best practices for improving client service levels and business development methods in a landscape of continuous change.
Podcast: Play in new window | Download (Duration: 21:07 — 18.9MB)
