Podcast category: Legal Technology

The Digital Edge

ABA TECHSHOW 2016: An Interview with Chair Steve Best

30 years ago, the legal community began to see the value in the intersection between technology and the law. Lawyers are now using new software and tech devices more than ever in their practices and the courtroom, making the ABA TECHSHOW’s 30th anniversary valuable to anyone working in the legal field. So what’s going on this year?

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Steve Best, chair of ABA TECHSHOW’s Planning Board, about the popular technology topics that will be covered at the conference in March, why lawyers and other law firm staff should care about tech trends, and how Steve personally became so intricately involved.

Topics include:

  • Steve’s career transition from a practicing lawyer to a legal technology consultant
  • Why lawyers should care about security, mobility, and the cloud
  • Regulation violations and security breaches
  • Learning helpful info from the exhibit hall
  • The planning board: IT professionals, in-house attorneys, lawyers, and consultants
  • Two special plenary sessions
  • Getting the most out of the technology you already have
  • The 30th anniversary party at the Chicago Hilton hotel

Steve Best is an attorney and the founding partner at Affinity Consulting Group, a well-known and well-respected law office management and technology company. He is a member of the Florida Bar and the Georgia Bar and is also a certified consultant and trainer, maintaining certifications in many law office software products including time billing and accounting, practice management, document management, PDF production, document assembly, and paperless office packages.

Special thanks to our sponsors, ServeNow and CloudMask.

The Digital Edge

The Future of the Professions: An Interview with Richard and Daniel Susskind

“The question is not can a machine exhibit empathy or judgement but instead for what problems are empathy, judgement, or creativity the solution?” -Richard Susskind

After years of writing and thinking about the future of the legal profession, Richard Susskind began to run into legal professionals whose careers are being affected by technology. In addition to lawyers, those in the medical, architecture, financial, and other fields have begun to notice a shift in the provision of professional services. Richard got together with his son, Daniel Susskind, at the time working in justice policy, education policy, and health policy for the British Prime Minister, to examine how technology is increasingly playing a fundamental role in how all service-based professions work. They recently published a book on the subject called “The Future of the Professions.”

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview Richard and Daniel Susskind about their new book and key topics within that might interest lawyers who wish to prepare for the future. They discuss a “grand bargain” concept of exclusivity, the capability of machines to replace cognitive, physical/manual, and emotional skills currently provided by human professionals, and the right questions to ask about the future of legal services. Are there any tasks that computers won’t be able to do?

Topics include:

  • Society’s expectation for affordable, accessible, and reliable professional services
  • Computers and artificial intelligence as a threat to the legal profession
  • Professionals to be redeployed into new roles
  • Embedded knowledge
  • Free sharing of information through online avenues
  • Incremental changes versus complete changes
  • Commercial and social circumstances of the current systems

Professor Richard Susskind is an author, speaker, and independent advisor to international professional firms and national governments. He is president for the Society for Computers and Law, IT advisor to the Lord Chief Justice of England and Wales, and chair of the Oxford Internet Institute Advisory Board. His books include the best sellers, “The End of Lawyers?” and “Tomorrow’s Lawyers.”

Daniel Susskind is a lecturer in economics at Balliol College, University of Oxford, where he researches and teaches, and from where he has two degrees in economics. He was also a Kennedy Scholar at Harvard University. Previously, he worked for the British government as a policy adviser in the Prime Minister’s Strategy Unit and as a senior policy adviser at the Cabinet Office.

Special thanks to our sponsors, ServeNow and CloudMask.

Kennedy-Mighell Report

Our Top Legal Technology Tips from 2015

In 2015, we were introduced to a plethora of tools designed to make lawyers’ lives easier. However, not every legal professional has the same technological needs, and not every lawyer knows how to find the most useful tools for him or herself. In this episode of The Kennedy-Mighell Report, Dennis Kennedy and Tom Mighell ring in the new year by sharing their favorite apps, websites, gadgets, and technology advice of 2015. They cover their favorite task management tools, cloud and Dropbox service options, search tools, news sources, VPNs, password managers, polling software, and much more. Tune in for a debate on whether the Microsoft Surface Pen is better than Apple’s Pencil and website suggestions for any lawyer who wants to use technology better.

In the second half of this podcast, Tom and Dennis discuss where they discover their best legal tech tips. Their sources include Twitter, panels they’ve attended like ‘30 Legal Tech Tips in 30 Seconds,’ and RSS feeds where they can get links from colleagues and friends in the legal tech world. The hosts wrap up their inaugural 2016 podcast with Parting Shots, the section that always includes tips that you’ll be able to start using as soon as you’re finished listening to the podcast.

Special thanks to our sponsor, ServeNow.

The Digital Edge

What’s Hot in Cybersecurity for Law Firms

With the data breaches and ransomware that has plagued law firms (and other companies) of all sizes recently, clients and firm managers alike are seeking more advanced data security. Certifications like the ISO 27001 provide guidelines and standards for how to protect the confidentiality, integrity, and availability of the information your firm holds. But what does implementing the high level of cybersecurity mean practically, how much will it cost, and what if a solo or small law firm can’t afford it?

In this episode of The Digital Edge, Sharon Nelson and Jim Calloway interview John Simek about the International Standards Organization (ISO) 27001 certification, The National Institute of Standards and Technology (NIST) small business standards, and other news concerning law firm cybersecurity.

Topics include:

  • Updates, guidelines, and costs of getting the ISO 27001 certification
  • NISTIR 7621 Revision 1: absolutely necessary, highly recommended, and advanced cybersecurity actions
  • Helpful resources for small firms
  • Client wishes and data breaches in 2015
  • How to implement an incident response plan (IRP)
  • Email encryption and Opinion 648 of the Texas Center for Legal Ethics
  • Protection from ransomware
  • Passwords, multi-factor authentication, and biometrics
  • Changing defaults and patching applications

John Simek is the vice president of Sensei Enterprises, Inc. in Fairfax, Virginia, which offers IT, information security, and digital forensics services for law firms and other businesses. John is a co-author of the book “Encryption Made Simple for Lawyers,” published by the American Bar Association in 2015 and a co-author of the second edition of “Locked Down: Practical Information Security for Lawyers” which will be published in March of 2016. John is one of the country’s leading cybersecurity experts for law firms.

Special thanks to our sponsors, ServeNow and CloudMask.

Digital Detectives

Technology Assisted Review for Smart People

Technology Assisted Review (TAR), also known as Computer Assisted Review, Predictive Coding, Computer Assisted Coding, and Predictive Ranking, has been around for 50 years, but is now becoming incredibly useful in the legal field. This technology can speed up cases of all kinds and greatly reduce discovery costs for their clients. But how do lawyers learn about TAR? After all, we’re not dummies.

In this episode of Digital Detectives, Sharon Nelson and John Simek interview John Tredennick, the CEO of Catalyst Repository Systems, about his new book “TAR for Smart People,” what exactly TAR includes, and specific ways it has helped companies reduce discovery costs. Tredennick begins by explaining the three elements of TAR: teaching the computer algorithm, the algorithm orders review documents by estimated relevance, the lawyers decide what to do when the algorithm presents no more relevant documents. In other words, the computer algorithm continues to learn which documents are relevant to the case based on the current reviewers, and puts potentially important ones on the top of the pile, as it were. Tune in to hear Tredennick describe how this works using a Pandora metaphor, explain each project’s process, and discuss the increased effectiveness of what he termed TAR 2.0.

John Tredennick is CEO of Catalyst Repository Systems, which offers the world’s fastest and most powerful document repositories for large-scale discovery and regulatory compliance. Before founding Catalyst, he spent over twenty years as a nationally-known trial lawyer and litigation partner at a major national firm. He is the author or editor of five legal technology books including his latest, “Tar for Smart People,” which he co-authored with Bob Ambrogi.

The Florida Bar Podcast

Building A Mobile Law Office

Have you been hearing about how lawyers are working remote and have a “mobile office” but don’t know what that means? Are you thinking about starting your own mobile practice and need some tips? Do you have a law firm that could benefit from more mobile systems and tools? Well, you’re in luck! Today on The Florida Bar Podcast, Adriana Linares and Larry Port, founder and CEO of Rocket Matter, discuss remote access, cloud-based services, laptops, tablets, and smartphones, online collaboration, and what is needed to start a mobile law office.

Topics include:

  • What it means to be “in the cloud”
  • Cloud and server security
  • Practice management programs
  • Mobile phone systems and PVX software
  • Note taking, collaboration, and communication tools
  • Technology trial and error
  • iPad apps, Microsoft Surface devices, and using Apple computers
  • Looking first for lawyer specific products

Larry Port, CEO of Rocket Matter, is also a speaker and award winning writer at the crossroads of the legal profession and cutting edge technology. He frequently discusses marketing, design and efficiency, and quality techniques in the software industry that can be leveraged by lawyers and legal professionals. He was named to the 2012 Fastcase 50 honoring the law’s smartest, most courageous innovators, techies, visionaries and leaders.

Legal Toolkit

Online Reviews: Yelp for Help

Online review sites are increasingly important for product and service consumers, but to what extent are people really taking them into consideration when selecting an attorney? If potential clients are counting stars before they call, how do lawyers take control of their online reputations? Furthermore, with limited time and marketing budgets, what should solo and small firms focus on?

On this episode of The Legal Toolkit, Jared Correia interviews Jabez LeBret, co-founder of the digital marketing agency Get Noticed Get Found, about how lawyers can and should monitor their online reviews, how to respond to negative feedback, and ways to increase positive reviews where they matter.

Topics include:

  • General consumers’ interest in online reviews
  • Get stars to get calls
  • The hierarchy of your online marketing budget
  • Ethical responsibility of review content
  • Who to send to Google, Yelp, and Avvo
  • Two types of clients who leave anonymous reviews
  • Checking your pride at the door when responding
  • Collecting and analyzing data to determine what’s effective

Jabez LeBret is co-author of the best-selling legal technology book Online Law Practice Strategies. He is an international technology expert who has delivered CLE presentations at the Alaska, Ohio, Florida, Wyoming, New Mexico, Colorado, Washington State, Maryland, and Indiana State Bar Associations, the ABA and LMA, plus over 50 other bar associations. Jabez writes a regular business and technology column for Forbes and is also a contributor to the ABA Journal and NBC Chicago. He is also co-founder of the legal marketing agency GNGF, winner of the 2014 Best Places to Work by the Cincinnati Business Courier and runner-up for Business of the Year by the Cincinnati Chamber of Commerce. He loves coffee and is a craft beer enthusiast.

Special thanks to our sponsor Amicus Attorney.

Lunch Hour Legal Marketing

Transform Your Law Firm’s Blog into a Profitable eBook: A Step-by-Step Guide

Adam Kosloff presented our Lunch Hour Legal Marketing webinar on November 18, 2015 at 12pm EST.

Most attorneys who even attempt to write books get bogged down, because the process takes way too long, and they have far too many other things to do.

This webinar will give you a proven shortcut. It will show you how to leverage content that you’ve already produced on your blog (and elsewhere) to create your ebook. You won’t need to rely on untested writers or expend much effort or time.

Adam Kosloff has ghostwritten over 60 books for attorneys on subjects as diverse as personal injury, criminal defense, family law, tax law and estate planning. He will walk you through the exact, battle-tested process he uses to create ebooks for his clients. We will cover:

  • How to survey your current content library to assess its ebook potential
  • The importance of a Big Idea for your ebook — and how to create that awesome hook
  • The secret to sewing together seemingly disparate ideas and content pieces using the same tactic employed by bestselling authors like Dave Barry and David Sedaris
  • An interview-transcription process that will personalize your book and fill in any gaps — and will only take about 1-2 hours of work on your part
  • How to organize your blog (and other content creation activities) in the future to create more books
  • Repurposing your book into other forms of content, such as a podcast or YouTube channel
  • The smartest, most certain ways to monetize your book — and how to measure success

Adam Kosloff is a Yale University-educated author and the CEO of Virtuoso Content, LLC, an eBook and blog writing service that exclusively serves attorneys. Since 2003, Adam has written more than 38,000 pieces of content for the web, on diverse subjects — fromaluminum extrusion machining to personal injury law. His attorney clients’ blogs have won awards from LexisNexis and consistently rank on page one of Google for search terms as competitive as ‘Los Angeles DUI’. In addition, Adam has also sold an original screenplay and written for television. His credits include ‘The New Woody Woodpecker Show’ andMel Brooks’ ‘Spaceballs: The Animated Series’. Adam has also won acclaim for his science journalism on the subject of low carbohydrate diets, blogging atwww.caloriegate.com.

Kennedy-Mighell Report

High Noon at the U.I. Corral: Keyboard vs. Touchscreen

With the introduction of the iPad and other tablets and now touch screen computers like the Surface Pro and the Apple Pro, we seem to be moving further away from an exclusively keyboard/trackpad existence. Furthermore, with the introduction of Stylus Pens for tablets, is the keyboard on its way out completely? With an increase in the use of keyboard shortcuts and the average typing speed, maybe not. But with a new generation of children being raised with touchscreen devices, the keyboard-exclusive landscape of computer use is bound to change.

In this episode of The Kennedy-Mighell Report Dennis Kennedy and Tom Mighell speculate on whether the pen or the finger is mightier than the keyboard. Is using a keyboard and mouse trackpad “normal”? Do you have to be a good typist to use a computer efficiently anymore? Why hasn’t the stylus replaced the legal pad? Is dictation the inevitable replacement for the keyboard, stylus, and finger? Tune in for Tom and Dennis’s take on the future of lawyers’ interactions with computers.

In the second half of this podcast, Dennis and Tom discuss “cord cutting” or the practice of canceling cable subscriptions and replacing them with app consumption products like Apple TV, Google Chromecast, Roku, and Amazon Fire. Although neither host has “cut the cord,” they analyze the benefits of individual subscription based networks like Netflix, Hulu, or HBO Now and whether they offer a replacement or simply a supplement to traditional television. As always, stay tuned for Parting Shots, that one tip, website, or observation you can use the second the podcast ends.

Special thanks to our sponsor, ServeNow.

Un-Billable Hour

Reputation Marketing: Manage Your Firm’s Online Reviews

As marketers of solo and small law firms, most listeners are aware of the importance of online reviews in today’s marketplace. Almost every potential client will research a lawyer or law firm’s reputation before even picking up the phone. Whether on Facebook, Google, Yelp, or other review sites, every business should know what is being said about them online. Furthermore, we can increase positive feedback and promote it through social media, our websites, and across other platforms. So where should we start?

In this episode of The Un-Billable Hour, Christopher Anderson interviews Michael Veinbergs, CEO of Mach4Marketing, about law firm reputation management and marketing, the importance of your website, rankings, and reviews, and specific things lawyers and firm employees can do today to get started.

Topics Include:

  • Working with your online reputation before marketing
  • Bad reviews and client snap judgements
  • Reputation management versus marketing
  • Reviews as a search engine ranking factor
  • Syndicating good feedback across social media
  • Responding to positive and negative reviews
  • Marketing on all channels including Avvo, MerchantCircle, Yelp
  • Winning at customer service: give them something to rave about

Michael Veinbergs is CEO of Mach4Marketing. Together with 35 managers and 300 full time staff he serves the needs of small- to mid-size law firms who are looking to use the internet to attract more of their ideal clients. Michael has created several systems and softwares for reputation marketing.

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